• Clinical Relations Partner

    Intermountain Health (Provo, UT)


    Job Description:

    Clinical Relations at Intermountain Health is actively involved in improving the experience and quality of care for patients across the enterprise. This includes investigating and managing patient complaints and grievances related to quality of care that have resulted in harm, have the potential to cause harm or lead to poor patient experience. This role uses the patient voice to partner with Clinical Relations Managers to identify opportunities for quality improvement. This role is key in coaching and providing resources to frontline caregivers in service recovery and maintaining good clinical relationships between patients, families and care teams. In addition, this role supports the following:

    Essential Functions

    + Comply with policy and regulatory requirements in event management and provide on-site support for surveys as it pertains to complaints and grievances.

    + Participate in Early Communication and Resolution Process for High Harm "no Gap" events.

    + Detect and manage risk exposure with enterprise legal partners and proactively mitigate claim potential.

    + Participate in conflict resolution and liaison between multiple stakeholders; proactively identify potential risks to outcomes.

    + Collaborate with General Liability in managing patient property loss or theft.

    + Partner with Compliance in investigating and resolving Patient Privacy and Discrimination Concerns.

    + Coach and shadow caregivers & leaders within hospitals and clinics, with expertise to lead through influence and coach/round for improvement.

    Skills

    + Communication (verbal and written)

    + Relationship Management

    + Process Improvement

    + Complex Problem Solving

    + De-escalation

    + Consulting

    + Coaching

    + Computer Literacy

    Qualifications

    + Demonstrated ability to identify gaps in processes and participate in process improvement

    + Demonstrated ability to partner effectively with many stakeholders

    + Experience in conflict management

    + Experience in navigating all parts of a patient’s electronic health record

    + Bachelor’s degree in a healthcare related field

    + Minimum of 3 years Clinical Experience

    + Demonstrated competence in professional letter writing

    Physical Requirements

    + Frequent interactions with providers, colleagues, patients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

    + Manual dexterity of hands and fingers for frequent typing, accessing information, etc.

    + Ability to sit or stand for extended periods of time.

    Preferred Requirement** **s

    + Registered Nurse

    Physical Requirements:

    Location:

    Intermountain Health Utah Valley Hospital

    Work City:

    Provo

    Work State:

    Utah

    Scheduled Weekly Hours:

    24

     

    The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

     

    $36.22 - $57.04

     

    We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

     

    Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

     

    Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

     

    At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

     

    All positions subject to close without notice.