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Employment Type:

Full time

Shift:

Description:

Position Purpose:

+ The Hospice Intake Coordinator collaborates with hospital discharge planners/social workers, physicians, billing specialists, patients, families, and others to receive information which facilitates admission of Hospice patients; documents appropriate demographic and clinical information for the processing of incoming referrals; coordinates communication process betweenreferral sources, third party payors, and professional/clerical staff; and coordinates referral process from initiation to completion including all follow-up necessary to accomplish expected outcome.

+ Specialty: Hospice

+ Hours of office: Monday – Friday

What You Will Do:

+ Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see. For example: demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service.

+ Meets population specific and all other competencies according to department requirements.

+ Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients.

+ Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system.

+ Accurately collects information regarding incoming patient referrals including prognosis, caregiver availability, place of residence, primary physician, continuity of care information including Physician discharge summary, progress notes, results of diagnostic tests and procedures from hospital

+ Prepares patient/family for admission by listing information needed upon admission, and referring them to Hospice Admission telephone line.

+ Researches patient financial information in the insurance verification system in order to expedite patient informed benefit of election (BOE).

+ Researches physician licensing in federal website to ensure compliance regarding Medicare exclusions or any license limitations

+ Communicates Medicaid case numbers with hospice social worker and business operations team. Reports all Medicaid patients through the Ohio Medicaid IVR/Portal system (MITS).

+ Notifies physician and discharge planner of non-admitted patient. Maintaining the electronic data base of admitted, non-admitted patients, and all referrals obtained. Report referrals to management on a consistent basis.

+ Verifies insurance coverage for patient referrals and communicates necessary information to the insurance company, Hospice staff, physician, and independent contractors in timely manner.

Minimum Qualifications:

+ High School diploma/GED

+ Experience: Minimum of one year recent Hospice experience -- or related setting such as home health, hospital, ambulatory care center, physician office in which assessment and critical decision-making skills are required

+ Effective Communication Skills

+ Demonstrated ability regarding critical thinking skills, telephone and direct assessment of patient, responding to emergency referrals, establishing priorities re: scheduling admissions of Hospice patients in all settings-home, hospital, nursing home, and assisted living center.

+ Must be able to work a flexible schedule; may be required to work evenings, weekends, holidays, and on-call.

+ Effective Interpersonal skills, demonstrates tact, judgment and diplomatic business-like manner in dealing with physicians, other healthcare professionals and coworkers.

+ Working knowledge of personal computer and windows-based software applications including accessing and sorting appropriate data repository information related to Hospice referral.

+ Knowledge of reimbursement sources for health care (Medicare, Medicaid, other third party payment sources).

+ Knowledge of Hospice settings of care--understands the durable medical equipment necessary to meet specific needs of population served.

Position Highlights and Benefits:

+ Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.

+ Retirement savings account with employer match starting on day one.

+ Generous paid time off programs.

+ Employee recognition programs.

+ Tuition/professional development reimbursement.

+ Relocation assistance (geographic and position restrictions apply).

+ Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing.

+ Employee Referral Rewards program.

+ Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!

+ Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran