• ServiceNow Solutions Architect

    Insight Global (Windsor Mill, MD)


    Job Description

    Lead the ServiceNow Architecture development, enhancements and implementations.

     

    Collaborate with customers and stakeholders in utilizing ServiceNow for managing enterprise services and enhancements using new technologies (i.e., AI and automation).

     

    Build roadmaps, provide recommendations, lead development and utilization of new technologies and services to enhance and fully utilize ServiceNow services and capabilities.

     

    Provide assistance to development teams as needed.

     

    PR: 85/hr

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    Bachelor's and 12 years of experience, Master's and 10 years of experience or 18+ in lieu of a degree

     

    10+ years of experience as ServiceNow Developer

     

    5+ years as a ServiceNow Solutions Architect

     

    5+ years leading ServiceNow development teams

    Required ServiceNow required certification:

    o Certified System Administrator (baseline)

    o Certified Application Developer (baseline) ServiceNow CIS certification in multiple areas:

    o CIS Customer Service Management

     

    o CIS IT Service Management

     

    o CIS Discovery

     

    o IS Service Mapping

     

    o CIS Strategic Portfolio Management

     

    o CIS Application Portfolio Management

     

    o CIS Software Asset Management

     

    o CIS Hardware Asset Management

     

    5+ years of experience with technical discussions and reviews.

     

    5+ years of experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies

     

    5+ years of experience with developing ServiceNow solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR

     

    5+ years of Industry experience (e.g. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.)

     

    5+ years of technical leadership experience driving change/solutions.

     

    Ability to work in a high growth, fast paced environment

     

    Excellent understanding of system architecture, design principles, and impacts

     

    Experience supporting IT related data integrity (CMDB, HAM, SAM etc.)

     

    Excellent technical leadership skills and initiative to take on additional responsibilities.

     

    Excellent written and oral communication skills to deliver technical solutions simply and succinctly

     

    Experience with the US Federal Government

     

    Experience with Web development, including technologies such as X-HTML, CSS3, SQL, XML, Angular and JavaScript, PHP, .NET, or Java

     

    Experience with implementing Java scripting to support automation across the various modules in ServiceNow

     

    Experience with REST and SOAP web service protocols

     

    Experience with Business Rules, Workflow, Identification Rules, Workspaces and External Portals

     

    Knowledge of SAML, Active Directory, or LDAP

     

    Specialized ServiceNow Developer Certifications, including ITSM, HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM or HR

     

    Project Management or Agile certification

    ITILv4 Foundations Certification null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].