• Customer Accounts Specialist

    ManpowerGroup (Livermore, CA)


    • IMMEDIATE HIRE: Customer Accounts Specialist (100% Onsite | Livermore, CA ) 🚨

     

    Schedule: Monday to Friday | 7:30 AM – 4:00 PM PST

     

    Pay Rate: $22-25/hour

    Position Overview:

    We are seeking a Customer Accounts Specialist to join our Revenue Cycle Management team located in Livermore, CA. This is a full-time onsite role with a strong emphasis on customer service, medical billing, and insurance collections. You will handle inbound calls from patients regarding their billing statements, follow up on outstanding balances, and interpret insurance information (EOBs).

    Key Responsibilities:

    Manage 50+ patient inquiries daily via phone and email

     

    Address questions related to billing statements, insurance, and payment status

     

    Reconcile patient accounts and verify statement accuracy

     

    Interpret and explain EOBs, RAs, and billing methodologies

     

    Maintain detailed, accurate records of all interactions and collection activities

     

    Submit adjustments and refund requests as needed

     

    Assist with credit card payments and hardship application monitoring

     

    Ensure compliance with HIPAA regulations

     

    Support month-end closing procedures and other related tasks

    Required Qualifications:

    High School Diploma or equivalent

     

    Minimum 1-2 years of experience in medical billing, insurance follow-up, or revenue cycle support

     

    Strong knowledge of insurance billing and EOB interpretation

     

    Familiarity with Medicare, Medicaid, and commercial insurance plans

     

    Excellent verbal and written communication skills

     

    Proficiency with Microsoft Office (Word, Excel, PowerPoint)

     

    Ability to maintain confidentiality and uphold patient privacy standards

    Strong organizational and time management skills

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.