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Job Description

The Configuration Manager is responsible for supporting ServiceNow Discovery Team initiatives and for maintaining the accuracy and reliability of the Configuration Management Database (CMDB). The activities include the following:

Under broad direction provide development and administration of the ServiceNow infrastructure.

Assist with the implementation of Cloud Discovery..

Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation

Regular audits across CI types and implementation of data repair actions.

Alignment of CMDB maintenance practices with other ITSM processes

Perform day to day support, administration and maintenance of ServiceNow Discovery initiatives.

Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues

Develop clear and concise technical and process documentation.

Facilitation of projects and deliverables across CMDB stakeholders

Mentoring and coaching of junior business analysts.

Data management support for the hardware asset and software asset management teams

Serving as a Subject Matter Expert (SME) on the CMDB.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

Bachelor's degree and 9 years experience; Master's degree and 7 years experience. May accept additional experience in lieu of degree, but a degree in computer science, business administration, information systems, or engineering management is highly preferred.

Current ServiceNow Mainline CSA certification (Certified System Administrator) with 3 years of experience in using the application.

Completion of ServiceNow Discovery Fundamentals

Completion of ServiceNow Performance Analytics Fundamentals

Experience working with Agile Project Teams

Significant experience in using data analytics to solve problems and gain insights.

3 years experience in managing a complex database include data quality and integrity audits

Experience in maintaining a CMDB or similar database.

2 years experience in implementing network infrastructure, hardware and/or software configuration management processes.

Expertise level skills in Excel.

Proficiency in Microsoft Office 365 Work towards or achievement of advanced ServiceNow Certifications such as:

o ITOM Operations Management (ITOM) Discovery Implementer

o Software Asset Management (SAM) Professional Fundamentals

o Hardware Asset Management (HAM) Professional Fundamentals

ITIL Foundations

Familiarity with Windows and UNIX based operating systems

Knowledge of hardware and software asset management practices. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].