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Job Description

The Endpoint Engineering team is looking for a well-rounded and experience IT professional with strong hardware and software troubleshooting skills, development experience, and strong systems administration skills. This role will support daily operations along with leading key projects, such as the shift from SCCM to Intune for modern Windows device management.

RESPONSIBILITIES:

Responsible for the review and setup of SCCM management for devices requiring business-specific policies and practices

Collaborate with application and business technology teams to support their hosted application

or desktop platforms, ensuring seamless integration and optimal performance.

Automate requests, builds, and provisioning processes to streamline Windows environment

management.

Improve patch and vulnerability compliance across the entire workstation ecosystem, aligning

with security best practices.

Drive operational support enhancements, improving request handling and support processes for

Windows systems.

Oversee problem management activities, providing tier-three support for escalated issues and

ensuring timely resolution.

Provide hands-on training and support to operations and engineering staff as required.

Leverage expertise in OS and application troubleshooting to address internal and external

escalations effectively.

Proven experience leading and mentoring teams in end-user computing engineering.

Ability to identify, plan, and drive projects that improve system performance and enhance the

user experience.

Strategic mindset with a focus on continuous improvement in system health, compliance, and

operational support.

Stay up to date with the latest EUC trends, technologies, and best practices, applying this

knowledge to improve existing processes and implement new solutions.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

Bachelors degree in Computer Science (or equivalent), or equivalent experience

8+ years in desktop / end user systems engineering and administration, preferably in a large

enterprise setting (30,000+ endpoints)

Experienced with automation and scripting languages such as Ansible, Bash, NQL, and

PowerShell.

Comfortable with IT security and compliance best practices

Proficient in automated workstation build methodologies, software packaging, and deployment

systems.

Extensive familiarity with Intune, Autopilot, SCCM, Nexthink, Active Directory, and M365.

Able to communicate effectively with personnel at all levels and external vendors as necessary

Has the interpersonal skills necessary to interact and work productively with the Operations,

Infrastructure, Cybersecurity, Application, and Leadership teams

Ability to work independently and as part of a team Microsoft Intune null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].