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Description

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

The Data Center Community (DCC) Central Operations Install Team within Amazon Web Services (AWS) is looking for a talented systems engineer to join our team. We are a team that provides technical support to the global operations business within AWS data centers. Our vision is to ensure that work driven into AWS Data Centers is safe, secure, serviceable, supportable and highly available for customers. As a Subject Matter Expert (SME) for the DCC operations team, you will primarily be working within the DCC organization to improve our install workflows and fix systemic issues to allow the location operations teams to hand off capacity more smoothly and efficiently.

Aside from your direct team, your daily work engagements will be with the network engineering, service teams, and local operations teams. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• You will develop solutions to recover capacity for customers.

• You will work with support and systems engineers to push upstream fixes to enable capacity recovery.

• You will own and make improvements to global directed workflows that enable local teams to hand off capacity.

• You will work to deep dive defects throughout the capacity installation process, and work to develop solutions to mitigate defects.

• You will contribute to data analytics to support your role.

• You will evaluate data and trending patterns to uncover defects across product life cycles.

A day in the life

A day in the life of this role will involve a mix of working with our internal DCC Ops, Support/System Engineering, TPM's, Hardware Engineering, and Software teams to address systemic issues and resolve capacity recovery campaigns.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 3+ years experience working in a technical environment specializing in operations, hardware or software

• 2+ years of technical support experience

• Demonstrated experience in writing scripts (e.g., Bash, Perl, PowerShell, Python, Ruby), and use of scripts to automate and scale operations

Preferred Qualifications

• 3+ years experience working in data center operations with intricate of knowledge data center installation processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.