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Description

Amazon is seeking a high-judgment, self-motivated, and intuitive communications expert and business advisor to join the Operations Internal Communications team. This role will support Amazon Robotics operations initiatives for frontline employees and Reliability, Maintenance & Engineering (RME) technician communications. The position will provide strategic communication counsel to executives by advising on programs, advocating for employees, driving thought leadership, and leading communications – including for executives overseeing the programs. This role will provide strategic communication counsel to cross-functional partners on a wide range of topics, manage issues and change communications; and execute on employee communications, programs, and experiences. The ideal candidate will insist on the highest standards, be right a lot, dive deep into details, have a strong bias for action and sense of ownership, distill information to find common threads between projects, and be energized by juggling priorities. They’ll keep composure in fast-moving situations, embrace ambiguity and changing tides, be able to quickly get up to speed on complex issues, anticipate employee questions/reactions, and quickly prepare thorough messaging strategies.

Key job responsibilities

• Earn trust, provide counsel, and effectively communicate with a range of internal stakeholders in the business and across the global corporate communications organization

• Develop innovative internal communications strategies, clear narratives, and tactics that engage frontline employees and leaders

• Lead development and execution of communications for new programs, policies, and changes

• Manage and contribute content for RME, aligned with operational goals

• Formulate a clear point of view on issues and create a concise and well-written narrative to address it (sometimes on-call)

• Raise the bar through passion for internal communications, willingness to take risk, impeccable judgment, and logic and care in decision-making

• Roll up sleeves and get work done, even when at times it’s outside the scope of the job

• Exercise extremely high judgment, particularly in narrow timeframes.

About the team

The Operations Internal Communications team comes to work each day to obsess over the Amazonian experience. We are stewards of our corporate reputation and consistently seek ways to build brand ambassadors from the inside out. We create and deliver communications and experiences to keep our employees informed, engaged, and proud to be Amazonians.

Basic Qualifications

- 7+ years of recent professional communications or public relations experience

- Bachelor's degree

- Internal communications, content strategy, executive communications, or media relations background is required

- Experience building robust communications programs and delivering results

- Excellent writing and verbal communications skills

Preferred Qualifications

- Internal or external communications experience with logistics, operations, or retail companies

- Issues management experience at a global, public company or well-known brand

- Experience developing relevant content for a global, diverse, remote, and mobile workforce

- Experience creating metrics to measure communication effectiveness, reach, and engagement

- Comfortable dealing with ambiguity and able to form a cohesive and effective outcome from potentially incongruous facts and individual perspectives

- Possess a strategic approach to problem solving; anticipate potential reputational issues

- Ability to exercise high judgment and persuasion, particularly in narrow time-frames

- High attention to detail and proven ability to manage multiple, competing priorities

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,000/year in our lowest geographic market up to $188,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.