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Description

As a Partner Success Specialist (PSS) within the AWS Specialists & Partners (ASP) org, you will be responsible for scaling AWS's customer success methodologies across our partner ecosystem to drive measurable business outcomes and accelerate customer value realization. You will architect and implement frameworks that enable partners to drive and measure customer value post-implementation. This role combines strategic enablement with hands-on execution to establish partners as extensions of AWS's customer success organization.

Key job responsibilities

Strategy and approach:

- Develop strategies to align partner success initiatives with AWS’ long-term growth objectives

- Design and adapt CS CoE's 'Activate to Advocate' framework for partner implementation

- Create partner-specific success metrics, health scoring models, and value realization playbooks

- Develop governance models and operational excellence guidelines for partners

- Architect scalable approaches to measure and improve partner-led customer outcomes

- Contribute to the AWS Value Realization Toolkit for Partners

Partner enablement and program execution:

- Enable partners to build and scale their customer success practices by helping demonstrate how creating a customer success COE/customer success capabilities positively impacts their business model

- Guide partners through post-sale stages

- Deploy customer health frameworks and intervention strategies through partner channels

- Build adoption, change management and stakeholder engagement toolkits

- Coach partners in establishing systematic approaches to value realization

- Build feedback mechanisms to continuously evolve success frameworks based on partner insights

- Establish mechanisms to measure and track partner-led customer value realization

- Drive partner-led adoption through technical milestones and usage metrics

- Implement value realization frameworks to meet business KPIs

Organizational Leadership & Influence:

- Partner with PDMs to drive adoption of success frameworks across partner organizations

- Collaborate with Partner Sales to accelerate consumption through systematic approaches

- Work with Partner Development Specialists to create industry-specific success playbooks

- Build relationships across AWS organizations to drive program adoption and refinement

- Influence senior stakeholders to drive organizational transformation

- Develop business cases demonstrating quantifiable business impact and ROI of systematic partner enablement

We're looking for individuals with:

- Deep expertise in partner enablement and post-sale value delivery

- Strong program management and operational excellence capabilities

- Proven ability to influence and drive change across complex organizations

- Experience working with enterprise partners and cloud services

- Experience using AI to automate and scale work more effectively

About the team

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- BA/BS degree or equivalent practical experience - 8+ years in partner enablement, customer success, SaaS, enterprise software, or related fields

- Proven track record of implementing value realization frameworks at scale

- Strong program management experience leading cross-functional initiatives

- Demonstrated ability to influence across organizational boundaries

Preferred Qualifications

- Experience working with Global System Integrators or strategic technology partners

- Deep understanding of cloud services and enterprise digital transformation

- Track record of building partner capabilities and driving partner-led growth

- Strong executive presence with excellent communication skills

- AWS certifications or equivalent cloud platform expertise

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164,500/year in our lowest geographic market up to $284,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.