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Description

Join the team transforming healthcare at one of the world's most customer obsessed companies.

As an Internal Communications Specialist for Amazon Health Services, you'll shape how we engage with thousands of healthcare professionals—from pharmacists to physicians, and from technologists to corporate employees—who are on a mission to make what should be easy in healthcare, easier.

In this role, you'll craft communication strategies that inform, inspire, and connect our diverse healthcare teams across Amazon Pharmacy, One Medical, and other health initiatives within Amazon Health Services.

You'll have the unique opportunity to translate complex healthcare information into compelling narratives that drive our mission forward -- both internally and externally.

Key job responsibilities

What You'll Do:

- Develop and execute strategic internal communications plans that reach multiple audiences with tailored messaging that resonates with their specific roles and priorities

- Partner with leadership to craft clear communications about business priorities, organizational changes, and company initiatives

- Create engaging content across multiple owned channels including newsletters, intranet articles, all-hands meetings, and digital signage

- Build relationships across healthcare businesses to understand their unique communication needs and gather powerful stories that showcase our impact

- Measure the effectiveness of communications and continuously refine approaches based on audience feedback and engagement metrics

- Serve as a communications advisor to senior leaders, helping them connect authentically with their teams

- Manage high-visibility internal events, both virtual and in-person, that bring together our diverse healthcare workforce

- Collaborate with clinical engagement, external communications, and other teams to ensure consistent messaging across all audiences

A day in the life

Your morning begins reviewing analytics from yesterday's company update before joining your team's priority huddle. By mid-morning, you're helping the Chief Medical Officer craft communications about clinical workflow changes. After lunch, you refine a story highlighting exceptional customer service for the employee newsletter, then collaborate with technology and operations leaders on internal communication strategy for a new healthcare service. Your day concludes with facility walkabouts, connecting directly with healthcare staff to understand their information needs and gather authentic stories that bring our mission to life. All in a day's work - and all in an effort to inspire the employees who are dedicated to helping people find, choose and afford the products, services and professionals they need to get and stay healthy.

About the team

Our tight-knit communications team sits at the heart of Amazon's healthcare mission, driving narratives that build trust and connect diverse audiences to the work Amazon is doing to make what should be easy in healthcare, easier. Each team member brings specialized expertise—from media relations and external communications to trust and reputation and thought leadership, executive communications and internal communications—while collaborating seamlessly to amplify our impact. Together, we translate complex healthcare challenges into compelling stories that resonate with employees, patients, healthcare professionals, and the public. You'll join passionate communicators who balance strategic thinking with hands-on execution, celebrating wins together while navigating the exciting challenges of healthcare transformation. We embrace the Amazon Leadership Principles, and we value the authenticity, customer obsession, and creative problem-solving each team member brings.

Basic Qualifications

- 5+ years of recent professional communications or public relations experience

- Bachelor's degree

Preferred Qualifications

- Healthcare communications experience or demonstrated ability to quickly learn complex healthcare concepts

- Experience communicating to diverse workforce populations, including healthcare professionals, operations teams, and corporate employees

- Proven track record of advising senior leaders on communications strategies

- Experience using data and metrics to evaluate communications effectiveness

- Ability to translate technical or complex information into clear, compelling content

- Event management experience, both virtual and in-person

- Experience with digital communications tools and platforms

- Strong interpersonal skills with ability to build relationships across multiple teams

- Experience in story mining and/or customer storytelling to variety of audiences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,900/year in our lowest geographic market up to $147,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.