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Operations Manager (Chicago, IL)

**Date:** May 28, 2025

**Location:** Chicago, IL, US, 60637

**Company:** Norfolk Southern Corp.

Requisition 38732: B4 Operations Manager (Chicago, IL)

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**Note for Safety-Sensitive Positions:** Any safety-sensitive position with Norfolk Southern will require the following pre-employment screenings:

+ **FRA Drug and Alcohol Screen**

+ **Medical Screening**

+ **Background Check**

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Job Description

Responsible for the safe and efficient operation of assigned Norfolk Southern served Intermodal and Automotive facilities in a manner that supports smart growth.

Principal Duties

Intermodal & Automotive Operations Managers collaborates with all the groups within the Intermodal & Automotive department to provide high quality customer experience, support the commercial and operating strategies, and gain competitive advantage through technology-led proactive customer engagement, and efficient terminal, equipment, and specialized services

+ Oversees all daily terminals to include shift/daily planning, property management, and safety & process audits

+ Analyzes terminal metrics, evaluates downstream affects, and formulates a proactive prioritization strategy

+ Engages with local stakeholders in order to execute exception management strategy

+ Influences terminal development decisions by making data driven recommendations regarding capital projects and expenses

+ Analyzes real-time data on crucial movements to inform impacted partners across the network

+ Effectively guides and negotiates with external business partners (i.e. port point of contact, maintenance vendors, drayage partners) and internal customers (i.e. field operations & police)

+ Demonstrates broader view of customers base and manages appropriately

+ Analyzes tactical capacity inventory management and makes strategic recommendations

+ Manages contractor relationship to ensure standards and goals are met

+ Coordinates operation activities to support marketing strategies in all terminal markets

+ Enforces safety & environmental adherence policies across the terminal

+ Takes an active role in ensuring proper utilization of technological resources on assigned terminals, to include providing feedback for enhancements and functionality required to improve operations and service

+ Spends extensive time in the field, coaching, challenging and mentoring team members as they tackle day-to-day challenges – peers, subordinates, and vendors

Job Related Experience:

Minimum Level: 2-3 years Preferred Level: 4-6 years

Education:

Preferred Level: Bachelor's Degree (BS, MBA)

Technical Skills:

+ TYES/YellowSheet

+ Microsoft Office (Excel, Outlook, PowerPoint, Teams, and Word)

+ TIBCO Spotfire, Tableau

+ Optimized Terminal Control System (OPTCS)

+ Automotive Management and Planning System (AMPS)

+ Intermodal Operations Dashboard (IOD)

Skills and Abilities:

+ Candor

+ Creativity

+ Collaboration

+ Teamwork

+ Self-motivation

+ Analyzing Problems

+ Analytical and Strategic Thinking

+ Data Analysis

+ Decision Making

+ Leadership

+ Verbal and Written Communication

Work Conditions

Environment: Outdoor/Field

Shift Work: Location based

On-Call: Yes

Weekend Work: Yes

Travel Required: 0 - 5 Days per Month

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com .

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.