• Helpdesk/Desktop Support Specialist

    Robert Half Technology (City Of Industry, CA)


    Description

    *Email valerie.montoya@rht(.com) for consideration*

     

    Robert Half is currently seeking a blended IT Helpdesk/Desktop Specialist located in City of Industry, CA to help support the migration from Windows 10 to Windows 11 across the organization. The ideal candidate will have a strong background in endpoint management, user support, and system deployment, with hands-on experience using tools like Intune Autopilot and Microsoft Defender. A customer-focused attitude and strong troubleshooting skills are key to success in this role.

     

    Duration: 3-6 mo. CTH

    Must haves:

    + 3–5 years of combined experience in IT support, preferably in enterprise environments.

    + Hands-on experience with Windows 10 and 11 deployment and support.

    + Proficiency in using Intune Autopilot for device deployment or any other platform.

    + Familiarity with Microsoft Defender and E3 licensing features.

    + Strong knowledge of Office 365 support, including troubleshooting and user administration.

    + Experience with Active Directory, including password resets and user management.

    + Basic PowerShell skills for scripting and automation.

    + Excellent customer service and communication skills.

    + Ability to work independently and manage tasks with minimal supervision.

    Requirements

    Job Responsibilities:

    + Plan, coordinate, and execute the migration of devices from Windows 10 to Windows 11 in a structured and efficient manner.

    + Use Intune Autopilot for device provisioning and configuration.

    + Leverage Microsoft Defender and E3 licensing capabilities to ensure endpoint security and compliance.

    + Provide day-to-day support and troubleshooting during the migration, maintaining minimal disruption to end users.

    + Offer Tier 1 and Tier 2 support for Windows, O365, and general IT issues.

    + Reset passwords and manage accounts via Active Directory (AD).

    + Utilize basic PowerShell scripting to streamline support tasks and automate repetitive operations.

    + Collaborate with IT leadership to ensure migration aligns with company policies and timelines.

    + Maintain thorough documentation of processes, issues, and resolutions.

    *Email valerie.montoya@rht(.com) for consideration*

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

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