"Alerted.org

Description

We are looking for a skilled Collections Specialist to join our team in Holland, Ohio. This is a long-term contract opportunity for a detail-oriented individual with experience in commercial collections and a strong understanding of credit and call center operations. The ideal candidate will thrive in a fast-paced, high-volume environment and demonstrate exceptional customer service skills while managing business-to-business accounts.

Responsibilities:

• Manage and execute business-to-business collections activities with a focus on maintaining positive client relationships.

• Handle a high volume of collection calls and emails to ensure timely payments from commercial accounts.

• Monitor and analyze accounts to identify overdue balances and implement appropriate follow-up actions.

• Collaborate with internal teams to resolve disputes and discrepancies impacting collections.

• Maintain accurate and up-to-date records of collection efforts and account statuses.

• Provide outstanding customer service while addressing client inquiries and concerns regarding account balances.

• Utilize credit and collections management systems to track, report, and manage account activities.

• Meet or exceed established performance metrics in a fast-paced call center environment.

• Identify and escalate complex collection issues to management as necessary.

• Support continuous improvement initiatives to enhance the efficiency of collection processes.

Requirements • Proven experience in business-to-business and commercial collections.

• Familiarity with credit and collections management systems and practices.

• Strong communication and negotiation skills, particularly in a call center setting.

• Ability to work effectively in a fast-paced, high-volume environment.

• Proficiency in handling customer service inquiries related to collections.

• Detail-oriented with excellent organizational and time management skills.

• Capability to collaborate with cross-functional teams to resolve account issues.

• Experience using call center systems and tools is highly desirable.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .