• Service Dispatch and Billing

    Robert Half Office Team (Rocklin, CA)


    Description

    We are looking for a detail-oriented and organized Dispatcher to join our team in Aurora, CO. In this Contract-to-permanent position, you will play a pivotal role in coordinating service schedules, managing billing processes, and ensuring seamless communication between teams and clients. This is a contract to hire, office-based role that requires excellent multitasking abilities and a proactive approach to problem-solving.

    Responsibilities:

    • Coordinate and schedule service work, including inspections, deficiency repairs, and time-and-material work orders.

    • Process daily billing for completed service calls and ensure all necessary information is available.

    • Create and manage work orders while maintaining an up-to-date work order tracking system.

    • Follow up on previous service calls to verify completion and address any outstanding issues.

    • Attend service meetings, provide updates on service calls, and document meeting notes.

    • Track materials used during service calls and assist in resolving accounts receivable disputes.

    • Manage monitoring processes by entering new contracts, generating and mailing invoices, and handling cancellation notices.

    • Enter and maintain service contract data, including annual renewals and monthly inspection scheduling.

    • Utilize software tools such as Service Trade, Great Plains, Excel, Teams, and Outlook to ensure operational efficiency.

    • Provide backup support to other administrative roles to maintain comprehensive customer service for internal and external clients.

     

    Requirements • High school diploma required; associate degree or higher is preferred.

     

    • Minimum of 2 years' experience in a customer service role within a detail-oriented office setting; experience in fire protection, construction, or on-call services is a plus.

    • Strong organizational skills and keen attention to detail.

    • Excellent written and verbal communication abilities.

    • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

    • Ability to work independently and collaboratively in a team environment, while effectively managing deadlines.

    • Positive attitude, flexibility, and self-motivation are essential.

    • Familiarity with CRM systems, financial software, and tools such as IBM AS/400 is an advantage. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .