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Description

Position Overview:

We are seeking a compassionate and highly organized Receptionist to join our team at a low-cost, comprehensive mental health services center. Our organization provides accessible mental health services to individuals of all ages, couples, and families, as well as training graduates and postgraduates seeking licensure in the mental health field. As the first point of contact for clients, the Receptionist plays a critical role in delivering exceptional client care, maintaining a warm and welcoming environment, and supporting daily administrative operations. The role is Monday, 6/9 and Tuesday, 6/10. The hours will be 4:30 PM to 9:00 or 9:10 PM.

Key Responsibilities:

Client Services:

+ Greet clients, visitors, and staff warmly, ensuring a professional and empathetic first impression.

+ Manage client check-in/check-out processes and assist with appointment scheduling and reminders.

+ Respond to general inquiries about services, programs, and procedures, referring complex questions to the appropriate staff member.

Administrative Support:

+ Maintain and update patient records in electronic health systems while ensuring strict confidentiality and compliance with HIPAA regulations.

+ Answer and route incoming calls professionally, providing accurate information as needed.

+ Process and collect payments, co-pays, and maintain accurate records of transactions.

+ Ensure the reception area is clean, organized, and stocked with informational materials.

Coordination & Communication:

+ Communicate with clinical providers and administrative staff to ensure seamless delivery of services.

+ Monitor appointment schedules to address cancellations, no-shows, and rescheduling needs promptly.

+ Assist with administrative tasks, such as filing, photocopying, faxing, and ordering office supplies.

Client Care and Compassion:

+ Demonstrate sensitivity and empathy towards the challenges faced by clients on their mental health journey.

+ Support clients in completing forms or paperwork that may seem overwhelming.

+ Help foster a supportive and inclusive environment that aligns with our mission of affordable and comprehensive mental health care.

Requirements

Qualifications:

+ High school diploma or equivalent; additional education or training in office administration is a plus.

+ Prior experience in a receptionist, administrative, or customer service role, preferably in a healthcare or mental health setting.

+ Strong communication and interpersonal skills with a client-first mentality.

+ Ability to handle confidential information with discretion, following HIPAA guidelines.

+ Proficient in using office equipment, phone systems, and basic computer software (e.g., Microsoft Office, scheduling software, and electronic health record (EHR) systems).

+ Bilingual skills are highly desirable but not required.

Key Attributes:

+ Warm, approachable demeanor and excellent problem-solving abilities.

+ Exceptional organizational skills and the ability to multitask in a fast-paced environment.

+ Commitment to supporting individuals from diverse backgrounds and life experiences.

+ Interest in or passion for mental health care and community services.

TalentMatch®

•Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .