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Description

• Provide Tier 2/3 technical support for end users, resolving hardware, software, and network issues efficiently.

• Assist in the design, configuration, and management of the organization’s network infrastructure, including routers, switches, firewalls, and wireless networks.

• Monitor and maintain IT systems, servers, and virtual environments (VMware, Hyper-V, or similar platforms).

• Implement and manage IT security best practices, including access controls, endpoint protection, and threat mitigation strategies.

• Troubleshoot, document, and resolve technical problems across local and remote environments.

• Participates in IT project planning and execution, offering technical expertise as needed.

• Handle configuration and deployment of IT equipment (workstations, laptops, peripherals, etc.).

• Assist in routine maintenance operations such as software updates, patches, and system upgrades.

• Collaborate with internal teams and external vendors to address more complex technical support issues and ensure efficient IT operations.

Requirements

• A minimum of 3+ years of experience in IT support, network administration, systems management, or related fields.

• Working knowledge of networking principles and systems (e.g., TCP/IP, DNS, DHCP, VLANs).

• Proven hands-on experience with IT hardware, software, and operating systems in both Windows and Mac environments.

• Familiarity with virtualization platforms (e.g., VMware, Hyper-V) and cloud environments such as Azure or AWS.

• Exposure to cybersecurity protocols and tools used for endpoint protection, firewalls, and vulnerability scanning.

• Strong analytical and troubleshooting skills with a proactive approach to problem-solving.

• Certifications such as CompTIA Network+, Security+, CCNA, or equivalent are a strong plus.

• Ability to multitask and manage multiple projects simultaneously in a fast-paced environment.

• Excellent verbal and written communication skills to interact with both technical and non-technical teams.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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