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Description We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Pennsylvania. In this role, you will provide hands-on technical support for hardware, software, and peripheral devices, ensuring smooth operations for end-users. This is an excellent opportunity to work in a dynamic environment, assisting a diverse range of users and contributing to technology improvement initiatives.

Responsibilities:

• Perform installations, upgrades, and maintenance for hardware, software, and peripherals to ensure optimal performance.

• Troubleshoot technical issues, provide solutions, and address user inquiries effectively and efficiently.

• Educate users on the proper operation and efficient use of systems and equipment.

• Provide procurement recommendations by developing technical specifications for departmental purchases.

• Conduct regular evaluations of the local computing environment and suggest improvements for processes or technology.

• Assist in analyzing technical products and systems, occasionally leading technology evaluation or implementation projects.

• Perform product testing for evaluation and deployment, ensuring solutions align with user requirements.

• Maintain accurate inventory records and update them as necessary.

• Update tickets and assignments in accordance with established procedures to maintain clear communication and tracking. Requirements • Strong customer service skills with a proven ability to resolve issues thoroughly and efficiently.

• Excellent interpersonal skills to interact with individuals at all organizational levels, including IT staff, faculty, researchers, clinicians, administrators, and students.

• Ability to work collaboratively in a team environment while delivering high-quality service.

• Familiarity with academic or research operations, particularly the use of information systems in such environments, is preferred.

• Knowledge and hands-on experience with computer hardware, Active Directory, and configuration management.

• Proficiency in Windows and related tools.

• Strong problem-solving skills and the ability to work independently when required. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .