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Northern Light Sebasticook Valley Hospital

Department: Grants

Work Type : Full Time

Hours Per Week: 40.00

Work Schedule: Variable

Summary:

The Patient Navigator is responsible for providing health education targeting patients' needs and health risk factors, assisting patients to establish health goals, monitoring patient health outcomes, and serving as a key referral source for patients diagnosed with cancer or identified at high risk for cancer. The Patient Navigator is responsible for helping patients and their families navigate the healthcare system and community-based services by eliminating barriers to care. This is a grant funded position. The Patient Navigator will ensure work aligns with and meets all grant guidelines and deliverables.

Responsibilities:

+ Provide health resources and education to referred patients focusing on health risk factors.

+ Partner with patients and their families to help navigate the healthcare system and community-based services that target their health and social needs and/or eliminate barriers to care.

+ Serve as a patient advocate and liaison.

+ Assist patients with referrals to community resources such as financial assistance, legal aid, housing, transportation, etc.as appropriate.

+ Assist identified patients with access to medical services and appointments.

+ Advocate for patients to facilitate communications with health care support services or social services.

+ Collaborate with other professionals to assess client needs.

+ Provide financial counseling and education to patients who identify cost as a barrier to care.

+ Continuously expand knowledge and understanding of community resources, services and programs within the community.

+ Build partnerships with healthcare and community resource providers.

+ Build patients understanding and skills to effectively communicate with healthcare providers and organizations.

+ Demonstrates ability to build and maintain strong working relationships with community partners.

+ Participate in community events promoting prevention and education programs.

+ Participate in the development and implementation of Northern Light Health Community Health Improvement Plans.

+ Maintains a safe environment which includes knowing and understanding hospital and departmental policies and procedures.

+ Report and directly address identified environmental hazards when appropriate.

+ Report and directly address violations of patient safety policy and/or protocol when involved or observed.

Other Information:

Competencies and Skills

+ Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

+ Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

+ Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

+ Develops Self and Others: Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

+ Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

+ Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

+ Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.

+ Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

+ Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

+ Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability.

+ Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.

+ Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

+ Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

+ Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

+ Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

+ Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

+ Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

+ Required High School Diploma/General Educational Development (GED)High School Diploma required; Associate degree preferred in appropriate discipline.

Working Conditions

+ Potential exposure to abusive and/or aggressive people.

+ Need to drive to perform responsible duties.

+ Potential exposure to hazardous materials.

+ Work with computers, typing, reading or writing.

+ Prolonged periods of sitting.

+ Prolonged periods of standing.

Position Patient NavigatorLocation Req ID null