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Customer Service Representative

Job Details

Job Location

ATS CORPORATE OFFICE - MARIETTA, GA

Position Type

Full Time Indirect

Job Category

Customer Service

Description

Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

Job Title: Customer Service Representative

The Customer Service Representative is the first point of contact for customer inquiries. This role receives and responds to a high volume of customer emails, web inquiries and phone calls. The primary focus of the Customer Service Representative role is to deliver service excellence by providing superior customer service in all communications.

Responsibilities:

• Respond to customer web inquiries, direct emails, and incoming phone calls, referring inquiries to the proper department and subject matter expert.

• Answer incoming customer calls on multiple phone lines, utilizing active listening and communication skills.

• Ask probing questions to obtain detailed information and determine the next steps based on customer needs.

• Become familiar with our range of services to refer customers to the appropriate point of contact to meet their service needs.

• Accurately input data into Customer Relations Management (CRM) systems, keeping record of customer interactions.

• Other duties as assigned.

Qualifications

Required Experience and Skills:

• High School Diploma or equivalent required

• 0 to 2 years of customer service experience or call center experience preferred

• Basic computer proficiency required, experience with CRM is a plus

• Excellent communication skills, both written and verbal

• Ability to actively listen and multi-task

A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a)U.S. citizens or nationals; (b)U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

Equal Employment Opportunity Statement

Applied Technical Services is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.