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Job Title: Title ClerkJob Description

We are seeking a meticulous and dedicated Title Clerk to accurately process automotive titles for lending partners. The role involves reviewing and auditing loan and title documents, providing excellent customer service, and ensuring compliance with state-specific title laws and lien perfection requirements.

Responsibilities

+ Accurately process automotive titles for lending partners.

+ Review and audit loan and title documents using a Queue system to manage tasks.

+ Provide excellent customer service through outbound and inbound calls, voicemails, emails, and text messages to obtain missing documentation.

+ Learn, understand, and navigate state-specific title laws and requirements for perfecting liens.

+ Document details in the system as required by policy and procedures.

+ Identify potential fraud or 'red flags' and escalate situations when necessary.

Essential Skills

+ Proficiency in MS Office products, including Outlook, Word, Excel, and PowerPoint.

+ Minimum of a high school diploma or equivalent.

+ 2+ years of experience in automobile loan and title processing.

+ Experience processing titles directly.

+ Ability to explain title processing in Indiana and other states.

+ Experience working in a fast-paced environment with high attention to detail.

+ Strong verbal and written communication skills, and effective listening skills.

Additional Skills & Qualifications

+ Experience in the automotive industry, auto loans, and title documentation.

+ Data entry and clerical skills with proficiency in Excel.

+ Administrative and customer service experience.

Work Environment

This position requires working onsite 100% of the time due to the confidential nature of documents and the need to comply with regulations for safeguarding vendor and customer information. The office features open cubicles, dual monitors, ample filing and storage space, and personal space. The newly expanded space includes conference rooms, a large training area, and two kitchenettes. The work schedule offers flexibility with start times between 7:30 and 8:30 am, provided an eight-hour shift is completed. The work culture is professional yet fun, emphasizing work-life balance without overtime. Fridays end at 4 pm, and team-building activities are regularly implemented.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Jun 11, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.