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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Summary of Primary Function/General Purpose of Position

The Clinical Supervisor works in conjunction and collaborates with the Regional Manager to provide clinical and administrative managerial oversight and direction for clinical day-to-day operations of service line. The Clinical Supervisor models and develops patient-focused culture with an emphasis on patient safety and satisfaction. They also maintain a positive and collaborative relationship within the clinical environment by coaching, developing, and empowering staff. The Clinical Supervisor serves as a clinical expert within the scope of the practice and program guidelines.

Essential Job Functions

+ Manages day-to-day supervision of the front office and clinical delivery of services

+ Plan, implement and administer programs and services, including personnel administration, training, and coordination of staff

+ Appropriately trains new staff on clinical and administrative duties and trains current staff on procedures, ensuring competency and adherence to best practices

+ Responsible for team’s performance by conducting staff check-ins, delivers performance feedback and coaching to clinic staff to assist with workflow improvement/efficiency

+ Must possess the ability to troubleshoot and resolve problems promptly

+ Provides oversight for scheduling and timekeeping , ensuring optimal staffing across functional areas within clinic

+ Track and report on key operational metrics, such as patient satisfaction, wait times, and staff performance. Prepare reports for leadership as needed.

+ Implement improvements to enhance operational efficiency, patient outcomes, and associate experience.

+ Ensures compliance with regulatory standards by delivery of programs, processes and policies established by clinical quality team

+ Serve as the point of contact for patients and their families, addressing concerns, complaints, and inquiries with professionalism and care. Foster a positive and welcoming environment for all clinic visitors.

+ Addressing staff concerns promptly and promotes teamwork and a positive environment

+ Participates in interviews for all clinic roles with the exception of providers

+ Empower team members to reach their full potential through regular feedback, development plans, and growth opportunities

+ May perform clinical frontline duties within scope of licensure/certification

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Licensure required for Clinical discipline (Radiology Tech or LPN)

Basic Life Support (BLS) – American Heart Association (required before treating patients)

Education

Allied Health Program completion for Radiology Techs or LPNs (required)

Work Experience

Two years of clinical experience within a healthcare setting (required)

One year experience in supervisor/leadership role (preferred)

Electronic Medical Record (EMR) experience (required)

Skills

Budgeting & Financial Acumen

Evaluate employee performance

Analyzing data or information

Scheduling

Billing operations

Medical terminology

Computing Skills (basic)

Attention to detail

Acceptance of authority

Critical thinking

Communication with patients

Teamwork

Conflict resolution

Active listening

Relationship building

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]