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Director of Student Success/Retention

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Director of Student Success/Retention

Salary

$67,164.00 Annually

Location

Bossier City, LA

Job Type

Unclassified

Job Number

BPCC-UNCL-400

Department

Bossier Community College

Opening Date

05/28/2025

Closing Date

6/16/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

This position is for a full-time, 12-month, unclassified, staff position.

Salary commensurate with credentials and experience.

In order to be considered for employment, applicant must attach the required documentation to the application or mail to: BPCC, Attn. HR, 6220 E. Texas St., Bossier City, LA 71111.

Required documentation includes college transcripts and three (3) letters of recommendation for employment.

If employed by Bossier Parish Community College, official transcripts must be provided.

Any questions regarding this posting may be directed to [email protected] or 318-678-6040.

Bossier Parish Community College is an Equal Employment Opportunity Employer.

bpcc.edu

Minimum Qualifications

+ Master’s degree from an accredited educational institution required.

+ Five (5) years of related experience working with college students in academic advising, student affairs, or academic affairs setting within higher education.

+ Supervisory in higher education experience, preferred.

PHYSICAL REQUIREMENTS:

+ Must have use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear and handle or feel objects and controls.

+ Must have physical capability to effectively use and operate various items of office equipment such as, but not limited to, personal computer, calculator, copier, and fax machine.

+ Ability to occasionally lift or carry up to 10 pounds.

+ Must be capable of sitting in stationary position for 50% or more of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Specification

This position directs the daily operations of the advising center and student success initiatives at the college. The Director supervises Advisors and Lead Advisors, coordinates proactive advising and targeted outreach strategies, and works collaboratively with institutional partners to improve student retention, persistence, and completion. The Director leads efforts to build a consistent, student-centered advising experience aligned with institutional goals, national best practices, and a culture of care.

Job Duties and Other Information

+ Supervise, mentor, and evaluate Advisors and Lead Advisors to ensure delivery of high-quality, student-centered advising services.

+ Develop and implement proactive advising strategies, including scheduled student check-ins, registration campaigns, academic planning, and follow-up on early alerts.

+ Use data to inform advising interventions, track engagement, and evaluate outcomes to increase student retention and success.

+ Design and lead outreach campaigns to connect with students at key risk points (e.g., midterm grades, course withdrawals, stop-outs or inconsistent enrollment).

+ Implement intervention and prescriptive measures to assist students who have been placed on academic probation or who exhibit other indicators of risk, such as missed advising appointments, early alert referrals, or a pattern of academic disengagement.

+ Oversee the training and onboarding of new Advisors and Lead Advisors, supporting a culture of coaching and professional development.

+ Collaborate with Academic Deans and faculty to support academic advising for programs within the academic divisions.

+ Collaborate with colleagues throughout the College to develop programs and processes to improve retention.

+ Foster innovation, student-focused problem solving, and inclusive advising practices that reflect the diverse needs of the student population.

+ Maintain an in-depth knowledge of advising procedures, policies, and mandates.

+ Exhibit excellent interpersonal skills including the ability to motivate and develop staff.

+ Serve as the college’s primary point of contact for student success strategies, advising policies, outreach efforts, and intervention models.

+ Lead departmental planning, budgeting, and assessment, including long-term strategic goals for advising and student success.

+ Actively engage in the hiring, training, and performance evaluation of departmental staff.

+ Promote a service-oriented culture across advising and student support services.

+ Represent the advising department on college-wide committees and initiatives related to retention, enrollment, and academic planning.

+ Exhibit a broad knowledge of relevant laws, such as FERPA, ADA, to ensure departmental compliance.

Benefits for unclassified employees are determined by the individual hiring authority.

01

Do you possess a Master’s degree from an accredited educational institution?

+ Yes

+ No

02

Do you possess five (5) years of related experience working with college students in academic advising, student affairs, or academic affairs setting within higher education?

+ Yes

+ No

03

Do you possess supervisory experience in higher education?

+ Yes

+ No

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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