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About the Role

We are seeking a proactive and resourceful Medical Records Customer Service Specialist to serve as the critical link between our clients and internal operations. This role is essential to ensuring client satisfaction by providing timely updates, resolving issues, and facilitating smooth communication across departments. If you're someone who thrives in a fast-paced environment, excels at problem-solving, and can confidently handle demanding clients, we want to hear from you.

What You’ll Do

+ Serve as the primary point of contact for client inquiries, updates, and issue resolution.

+ Communicate via email (70%) and phone (30%) to explain rejections, obtain authorizations, and request additional information.

+ Act as the liaison between clients and internal teams to ensure accurate and timely delivery of records and data.

+ Investigate and resolve missing or incomplete information by coordinating with relevant departments.

+ Handle sensitive or escalated client communications with professionalism and empathy.

+ Maintain detailed documentation of client interactions and follow-ups.

What You Bring

+ Experience in customer service, call centers, or client-facing roles—especially in high-pressure or complaint-heavy environments.

+ Strong written and verbal communication skills, with the ability to manage “spicy” or demanding client interactions tactfully.

+ Proven ability to multitask, prioritize, and solve problems independently.

+ Familiarity with medical or legal terminology is a plus.

+ Proficiency in email platforms, data entry, and general computer systems.

+ Ability to work collaboratively across departments to resolve client issues.

Preferred Backgrounds

+ High Volume email customer service in either a healthcare or legal environment

+ Experience handling sensitive records such as medical or legal documents.

+ Exposure to invoicing, billing, or electronic health/medical record systems.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tomball,TX.

Application Deadline

This position is anticipated to close on Jun 4, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.