• Medical Office Coordinator

    Johns Hopkins University (Baltimore, MD)


    The department of General Psychiatry is seeking a **_Medical Office Coordinator_** to coordinate activities and provide secretarial support for a multi-faceted clinical/research office to ensure a smoothly functioning office and good patient relations. Interacts with patients, patients’ family members, referring physicians, and third-party carriers with regard to patient-related issues. Works with others in a team environment.

    Specific Duties and Responsibilities

    + Coordinates a multi-faceted clinical/research office.

    + Assists patients, referring physicians, and third-party carriers to resolve patient related issues. Researches and prepares specialized reports and budgets.

    + Schedules patients for laboratory tests, medical examinations, and consultations.

    + Acquires medical/psychiatric records of patients.

    + Relay information to patients regarding preparation for laboratory tests and examinations. Maintains familiarity with various types of medical insurance to explain these plans.

    + Obtains pre-certifications as required by patients' health care insurers or managed care providers. Assists patients or family members with completion of medical insurance forms.

    + Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.

    + Arranges or assists in arranging patient transportation.

    + Types routine correspondence and reports from dictation or handwritten copy using personal computer.

    + Transcribes machine dictated medical reports and other documentation using medical terminology.

    + Performs data entry of consult questionnaires.

    + Uses personal computer to prepare manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms.

    + Answer telephone, screens callers, relays messages, and greets visitors.

    + Maintains calendar, schedules appointments and meeting rooms.

    + Opens, sorts and screens mail. Files in alphanumeric order and locates material from files. Assists with making routine travel and accommodation arrangements.

    + Coordinates the servicing of office equipment.

    + Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Uses automated systems to access, enter, and edit patient information.

    + Completes various request forms for office supplies and equipment as directed.

    + Performs miscellaneous related duties as assigned.

    + Must adhere to Service Excellence Standards: customer relations, self-management, teamwork, communications, ownership/accountability, continuous performance improvement.

    Special Knowledge, Skills, and Abilities

    + Ability to work independently.

    + Attention to detail and good proofreading skills.

    + Excellent communication skills both written and oral.

    + Excellent organizational skills require balancing multiple assignments.

    + Ability to interact effectively with individuals at all levels and from diverse cultures.

    + Clinical sensitivity required.

    + Knowledge of medical terminology.

    + Experience in the Johns Hopkins system strongly preferred.

    Minimum Qualifications

    + High School Diploma or graduation equivalent

    + Two years administrative experience.

    + Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

    Preferred Qualifications

    + Associates Degree.

    + Two years medical office experience.

     

    Classified Title: Medical Office Coordinator

    Role/Level/Range: ATO 40/E/02/OD

    Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp.)

     

    Employee group: Full Time

     

    Schedule: Monday- Friday 8:30a - 5:30p

     

    FLSA Status: Non-Exempt

     

    Department name: SOM Psy General Psychiatry

    Personnel area: School of Medicine

    The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

     

    Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.

     

    Equal Opportunity Employer

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    EEO is the Law

    https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf