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Overview

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com | LinkedIn | YouTube

Responsibilities

The Key Accounts Specialist serves as the primary point of contact for customers, addressing all questions, concerns, and issues. By collaborating with all functional areas of the corporation, the specialist ensures that customer requirements are met or exceeded, while aligning with the Company’s goals and objectives. This role is responsible for the accurate and timely processing of customer orders, monitoring order patterns and service levels, and implementing improvements as necessary. The Key Accounts Specialist will work closely with Sales and other departments to foster and strengthen relationships with key accounts.

This is a remote position we are not accepting applicants at this time if you live in Colorado, California, New York and, Washington.

Candidate prefernce will be given to those wholive in the Rhode Island/Massachusetts area.

Key Responsibilities:

+ Accurately and promptly process all incoming calls, orders, requests for information, complaints, and other inquiries for assigned accounts by effectively utilizing appropriate resources.

+ Collaborate seamlessly with the sales department, marketing, pricing, and production teams to ensure the highest level of customer service.

+ Maintain clear and proactive communication with all internal and external customers regarding their needs, order activity, and inventory levels.

+ Monitor open order reports diligently to identify and address any issues, communicating these to internal teams and customers as necessary.

+ Develop a thorough understanding of any customer-specific software and the customer’s internal process flow to enhance service delivery.

+ Actively engage in department and team meetings, contributing valuable insights and updates.

+ Organize and lead meetings with customers or internal teams as required to address and resolve customer needs effectively.

+ Perform additional activities as required by the customer, Sales team, and other departments to ensure exceptional customer service.

+ Undertake other duties as assigned, demonstrating flexibility and a commitment to excellence.

Qualifications

Qualifications:

+ Experience in manufacturing-related customer service is a key requirement.

+ 4-year undergraduate degree preferred or a combination of related training, education, and experience

+ Strong familiarity industry standard ERP systems, with an emphasis on report generation, Microsoft Dynamics 365 preferred.

+ EDI experience is a plus

+ Excellent phone communication skills

+ Proficiency with Microsoft 365 software and Microsoft Teams

+ Proficiency in several software programs, such as Excel, Word, and PowerPoint

+ Detail-oriented

+ Ability to work independently

+ Team player

+ Minimal travel may be required

Office Working Conditions and Ergonomic Details

+ Must be able to adapt to prolonged periods of sitting at a desk in front of a computer screen and regular hand positioning on a keyboard.

+ At times, may be required to visit other plant facilities where temperatures will fluctuate, and noise levels may increase.

Compenesation: $52,000 to $55,000 annually. Salary: Exempt role.

Contact

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the " _Know Your Rights: Workplace Discrimination is Illegal" Poster_ . If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-700 and let us know the nature of your request and your contact information.

About Amcor

Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. (https://careers-amcor.icims.com/jobs/35296/customer-care-key-account-specialist/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834445335)

**Location** _US-MA-FRANKLIN_

**Job ID** _2025-35296_

**Position Type** _Regular Full-Time_

**Category** _Customer Service_

**Location : Address** _25 FORGE PARKWAY_