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Join Our Team as a Full-Time Expert Medical Assistant at UPMC Franklin Community Medicine!

Are you a compassionate, detail-oriented professional ready to make a difference in patient care? UPMC Franklin Community Medicine in Franklin, PA, is seeking a dedicated Full-Time Expert Medical Assistant to join our dynamic team. This is a unique opportunity to work in a supportive, patient-focused environment with a consistent Monday through Friday schedule—no weekends or holidays required—with varied shifts between 7:45 AM and 7:00 PM.

We’re looking for candidates who have successfully completed a Medical Assistant program and/or have direct patient care experience, including taking vital signs. In this role, you’ll have the chance to expand your skills through valuable cross-training, allowing you to contribute meaningfully to our team’s success and meet both system-wide and office-specific goals.

At UPMC, we are committed to supporting your professional journey. We offer a comprehensive Total Rewards Benefits package, as well as meaningful opportunities for growth and advancement across our respected health system. If you’re passionate about healthcare and ready to grow in your career, we encourage you to apply today and become part of a team that puts people first—every day.

_Title and starting pay rate of this position may vary based on years of experience and manager discretion._

Responsibilities:

+ Check schedules, organize patient flow, and accompany patients to exam or procedure rooms while assisting with mobility, dressing, specimen collection, and exam preparation.

+ Collect patient information and history, take vital signs, perform screenings per provider guidelines, and relay instructions to patients and families.

+ Answer phone calls and provide accurate information, including patient education as directed by providers.

+ Perform phlebotomy, EKGs, level-one labs, and other clinic procedures per policy, and assist physicians with examinations and treatments.

+ Document all relevant patient information accurately in the electronic medical record.

+ Administer injectable medications and vaccines under the direction of a physician, following proper protocols.

+ Ensure compliance with OSHA, CLIA, PA Department of Health, HIPAA, and all UPMC policies and procedures, maintaining strict confidentiality at all times.

+ Prepare exam rooms, set up and clean instruments and equipment between patients, follow infection control procedures, and complete scheduled maintenance with appropriate recordkeeping.

+ Manage medical supply inventory and restock exam and procedure rooms to ensure readiness.

+ Collaborate with the care team to meet population health goals by improving access to care, reducing emergency visits, and decreasing readmissions.

+ Conduct telephonic outreach to recently discharged patients to schedule follow-ups, review treatment plans, and provide education and support.

+ Make referrals to extended care team members and notify providers of post-discharge needs or discrepancies in care plans.

+ Participate in population health outreach initiatives to assist with closing care gaps and improving outcomes.

+ Provide health education and wellness guidance, support patient self-management, and promote health literacy using motivational interviewing techniques.

+ Demonstrate proficiency in all practice-specific tasks and maintain responsibility for clinical excellence.

+ Guide workflow and assign tasks to clinical staff to ensure efficient daily operations.

+ Assist management with supervisory activities, including setting departmental goals, implementing procedures, and mentoring and training staff.

+ Serve as the department super user for Epic Care and support colleagues in navigating the system.

+ Perform all other duties as assigned to support the success of the practice and patient care.

Required:

+ High school diploma or equivalent is required AND one of the following:

+ Successful completion of Medical Assistant program, or equivalent hospital program, OR

+ Successful completion and maintenance of certification examination and 1 year of patient care experience, OR

+ Two years of direct patient care experience.

+ Successfully complete the UPMC preceptor training and serve as a preceptor and mentor to newly hired team members.

+ Must be responsible and demonstrate proficiency in all practice category specific tasks.

Licensure, Certifications, and Clearances:

+ In lieu of the MAS, relevant bachelor's degree accepted.

+ Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

UPMC is an Equal Opportunity Employer/Disability/Veteran