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Departmental Analyst 9-P11 Trainee

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Departmental Analyst 9-P11 Trainee

Salary

$25.10 - $42.46 Hourly

Location

Dimondale, MI

Job Type

Permanent Full Time

Job Number

0801-25-22-110SF

Department

Technology, Management and Budget

Opening Date

05/28/2025

Closing Date

6/11/2025 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

+ Description

+ Benefits

+ Questions

Job Description

About DTMB:

The Department of Technology, Management and Budget (DTMB) (https://youtu.be/H\_IrVnVjcoA) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

About the position:

The DTMB Client Service Center (CSC) provides technology help desk support to the state’s 47,000+ staff. Critical to that support is the development and maintenance of the CSC quality and performance. This role supports the CSC ensuring operational effectiveness across service areas. The analyst evaluates business processes, identifies bottlenecks, and recommends strategic modifications to improve service delivery. The position leads process improvement initiatives, collaborates with stakeholders to refine policies and procedures, and drives automation efforts to enhance efficiency. Additionally, the analyst plays a crucial role in risk assessment, change management, and standardization of internal

workflows.

View the Position Description here: Departmental Analyst Trainee – 9-P11 (https://mcsc.state.mi.us/AgencyPDFs/0801-25-22-110%20DA.pdf)

Knowledge, Skills & Abilities:

Experience in quality management and/or call center environment is preferred. Excellent verbal and written communication

skills are essential.

Position Location: This position is located in Dimondale, MI. Candidates should confirm work location and schedule at the time of interview.

Required Education and Experience

Education for Departmental Analyst 9-P11

Possession of a bachelor's degree in any major.

Experience for Departmental Analyst 9-P11

Departmental Analyst 9

No specific type or amount is required.

Departmental Analyst 10

One year of professional experience.

Departmental Analyst P11

Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.

Education and Experience for Departmental Analyst (Departmental Trainee) 9 (FOR CLASSIFIED STATE EMPLOYEES ONLY)

Education

Educational level typically acquired through completion of high school.

Experience

Four years of experience as an advanced 9-level worker in an ECP Group One classification.

OR

Three years of experience as an E9, E10, or E11-level worker in an ECP Group One classification.

OR

Two years of experience as an experienced level worker in an ECP Group One technician or paraprofessional classification.

OR

Two years of experience as a first-line supervisor in an ECP Group Three classification.

OR

One year of experience as a second-line supervisor in an ECP Group Three classification.

*Paraprofessional classifications are those requiring an associate's degree or two years of college.

Educational Substitution

College credits may be substituted on a proportional basis (one year of college education may substitute for one quarter of the required experience) for up to one half of the required experience.

Alternate Education and Experience

Departmental Analyst (Departmental Trainee 9) 9 - P11

Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.

Additional Requirements and Information

View the job specification at:https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalAnalyst.pdf

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

DEPTALT - Do you possess one of the following? A bachelor's degree or higher in any major. If so, please attach a copy of your official college transcripts. OR at least one year of professional level experience in the state classified service. OR the Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement. Please attach a copy of your DD214.

+ Yes

+ No

02

How many years of experience do you have with gap analyses and root cause evaluations? (Used to identify inefficiencies, bottlenecks, and redundancies in operational workflows.)

+ None

+ Less than 1 year

+ 1 to 3 years

+ 3 or more years

03

How many years of experience do you have with process improvement initiatives using established methodologies (e.g., Lean, Six Sigma)? (Focused on driving sustainable, data-informed transformations.)

+ None

+ Less than 1 year

+ 1 to 3 years

+ 3 or more years

04

How many years of experience do you have with automation strategies to reduce manual workload and enhance service delivery? (Used to streamline workflows and improve operational efficiency.)

+ None

+ Less than 1 year

+ 1 to 3 years

+ 3 or more years

05

Provide an example of a successful process enhancement project you were involved with. (Your response can be documented below or attached to your online application in a document format not to exceed one page. If attached, indicate “attached” in the box below.) In your response, include the following elements: Your role in the project (How you contributed to evaluating, redesigning, or optimizing workflows.) How you identified inefficiencies (What tools or methods you used, such as gap analyses or root cause evaluations.) How you implemented changes (What methodologies or strategies you applied to drive sustainable improvements.) How you measured success (What metrics, feedback, or observed outcomes confirmed the effectiveness of the changes.)

06

How many years of experience do you have assisting in change management efforts during process modifications? (Focused on ensuring smooth transitions and stakeholder alignment.)

+ None

+ Less than 1 year

+ 1 to 3 years

+ More than 3 years

07

How many years of experience do you have analyzing process performance data to inform improvement strategies? (Used to drive continuous improvement and optimize workflows.)

+ None

+ Less than 1 year

+ 1 to 3 years

+ More than 3 years

08

How many years of experience do you have working with quality assurance teams to identify new requirements or recommend programmatic services? (Focused on improving service delivery and meeting business needs.)

+ None

+ Less than 1 year

+ 1 to 3 years

+ More than 3 years

09

Have you ever been or are you currently a state of Michigan employee or contractor?

+ No

+ Yes

10

You understand that if you are the selected applicant you are required to pass a State Police background check, requiring fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency?

+ No

+ Yes

11

Have you included a cover letter, Resume and required transcripts (if applicable)?

+ No

+ Yes

12

In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. Can you, after employment, submit proof of your legal right to work in the United States?

+ Yes

+ No

Required Question

Employer

State of Michigan

Department

Technology, Management and Budget

Address

[email protected]

Elliott-Larsen Bldg., 2nd fl., 320 S. Walnut Street

Lansing, Michigan, 48909

Phone

Attn: HR Office

Website

https://www.michigan.gov/dtmb

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