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Summary Performs daily housekeeping duties which includes dusting, polishing furniture, vacuuming and/or sweeping, cleaning/sanitizing bathrooms and kitchen area, trash removal, making beds and removing/changing bedding, restocking of amenities, bed and bath linens and other supplies, checking condition of room assets and reporting problems to supervisor and responding to guest requests. Responsibilities Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions. Provides assistance in handling customer complaints. Performs deep cleaning as required to include defrosting refrigerator, cleaning windows, replacing/cleaning of drapes, carpet shampooing or cleaning. Performs varying degrees of complexity in cleaning processes for facility to include but not limited to lodging units, common areas, office, bathhouse, laundry facility, etc. Demonstrates proficiency related to daily service, checkout, deep cleaning, and special project cleaning assignments based on program cleaning standards. Performs other related duties as assigned. Requirements Conditions of Employment Qualifications Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS). Ability to utilize Property Management System (PMS) and/or Point of Sale (POS) system software to update room status using the in-room telephone system. Ability to safely and properly use common hand and power tools. Ability to communicate clearly and effectively in English, both verbally and in writing with management, staff and guests. Successful completion of National Agency Background (NACI) Check required. This position involves work on workdays and may involve weekends, and holidays, as well as rotating shifts. Lifting, moving and carrying of supplies and equipment weighing up to 45 pounds May be required to possess valid driver's license as travel to other facilities within normal scope of duties may be required. Physical exertion is involved in standing and walking for long periods, some bending, stooping and lifting is required. Education There is no education requirement. Additional Information Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.