• Road Rescue/Parts Technician (Swing Shift)

    Timber Products Company (Central Point, OR)


    Essential Duties and Responsibilities:

    + Answer incoming phone calls in a professional manner.

    + Identify customer needs and provide excellent customer service, with cost efficiency and safety in mind; Communicate costs; Work with outside vendors and assist in resolving on-the-road repairs.

    + Schedule Company and local customer truck repairs.

    + Provide accurate repair orders and estimates when needed, including data entry and documentation; Obtain approval for work to be completed.

    + Responsible for inventory and parts purchasing, as well as organization of the parts room.

    + Follow-up on calls and send recommended repair reminders.

    + Perform other duties as assigned.

    Minimum Qualifications:

    + One to two years of work experience in a diesel/automotive environment is preferred, but not required; Service writer experience desirable.

    + Possess effective written, verbal, and interpersonal communication skills.

    + Experience in data entry and documentation design.

    + Possess exceptional time management and prioritization skills while working in a fast-paced environment.

    + Computer proficiency and familiarity with Microsoft Word, Excel, and Outlook.

    + Must possess a valid driver’s license and be able to work swing shift.