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More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

The preferred location for this role is the Charlotte Energy Control Center (ECC), but can sit at any ECC within the Duke Energy service territory

Position Summary

We are seeking a customer-oriented and collaborative Sr. IT Applications Analyst to join the Transmission Control Center Solutions (TCCS) IT Team. This role demands advanced technical skills, is ideal for tech enthusiasts committed to continuous learning, and focuses on delivering top-tier solutions for critical grid operations.

As a Sr. IT Applications Analyst on the TCCS team, you will:

+ Provide both production support and software development for a diverse portfolio of vendor and internally developed applications, some of which include OATI, Energy Accounting, iTOA, Retail Office and EterraArchive.

+ Provide primary support for Power Grid Operations Staff:

+ Energy Control Centers

+ Distribution Control Centers

+ Transmission Systems Engineering

+ Ensure systems adhere to regulatory standards (FERC, NERC, and SERC)

+ Collaborate with cross-functional teams to ensure system stability, data integrity, and compliance with enterprise standards.

+ Lead system modernization and efficiency initiatives.

+ Enhance automation and improve operational efficiency.

+ Liaise with vendors for enterprise applications

+ Interact with stakeholders across Duke Energy

+ Develop and maintain multi-platform data systems

+ Develop a deep understanding of the TCCS application environments, integrations, and support structures

+ Participate in multi-regional on-call rotations

Ideal candidates will have:

+ Strong application development and support experience across multiple platforms and technologies

+ Engage in continuous learning and adapt to emerging technologies

+ Ability to work independently with minimal supervision

+ Capable of implementing solutions with limited guidance and proactively anticipate problems

+ Strong problem-solving skills

+ Ability to manage priorities and deliver under pressure

+ Excellent communication and interpersonal skills

+ Experience with vendor-supported applications, mobile technologies, and databases.

+ Familiarity with regulatory compliance, grid operations, and large-scale application environments

Join our team to be at the forefront of energy sector innovation. Your skills will directly impact energy transmission and control while contributing to broader Duke ET&I strategy and propelling us towards a more efficient, sustainable, and technologically advanced energy future.

This is the third level of the IT Applications Analyst classification hierarchy. Employees at this level manage work in application areas of specialization, with minimal supervision. Incumbents are expected to develop advanced skills and to have the ability to work independently, with guidance limited to unusual or complex projects or issues. They are fully competent in use of concepts and procedures. They identify problems, develop solutions and take actions to resolve.

Responsibilities

+ In Support Role, monitors production operation of and maintain the availability of assigned applications. Involves reviewing and reacting to daily performance logs, incident tickets and providing 24X7 on call support. Responds to production emergencies within the appropriate Service Level Agreement (SLA). Coordinates response for critical and high Incidents, and Major Incidents (MIs)). Assists users, answers user questions, training and assists users with defining business processes as necessary.

+ Monitor and maintain availability of assigned applications, providing 24/7 on-call support

+ Review and react to performance logs, alerts, error messages, and incident tickets.

+ Responds to production emergencies and Major Incidents (MIs) within the appropriate Service Level Agreement

+ Troubleshoot and resolve complex issues that require significant freedom of action and sound judgement.

+ Coordinates with operations, business partners, IT Teams, DBAs, and vendors to plan and perform maintenance, enhancements\upgrades, and emergency patches. Updates documentation appropriately.

+ Works with vendors and other IT team members to implement projects, enhancements, broke-fix, and maintenance, remove impediments and to provide support for applications and solutions.

+ Understand technical architecture, business processes, integration and capabilities of the team's application portfolio.

+ Works on projects as a subject matter expert, developer, requirements analyst, technical lead or project lead. Provide knowledge and expertise gained from past experience.

+ Designs and develops solutions based on defined requirements and helps coordinate development efforts on maintained applications. Assists with testing and migrating code through test regions. Ensures adherence to appropriate design, coding and source control standards. Leads design and code walk-throughs as a presenter or reviewer.

+ Translates business needs into technical deliverables throughout the Agile lifecycle

+ Processes Change Requests and Quality Assurance (QA) documentation for project implementations and support changes.

+ Presents information on technically complex subjects in an understandable manner in both oral and written format to management and other stakeholders. Recognizes appropriate times to provide this communication.

+ Deliver Documentation and facilitate knowledge sharing

+ Leads by example and exhibits maturity, confidence and a proper level of assertiveness when needed. Effectively handles stress and frustration. Demonstrates the ability to absorb change and continue with positive results.

+ Provides recommendations and assists in decision making at an application/integration system level.

+ Bring new ideas for test driven coding, dev ops capabilities, modern architecture, AI, automation and design thinking. Research and analyze new technology

+ Build relationships and manage expectations with relevant stakeholders

+ Utilize Agile and SDLC methodologies and appropriate Human Performance tools effectively

+ Participate in team standups, planning and review sessions

+ Provide on call support for technical releases

Required/Basic Qualifications

+ Bachelor Degree in Computer Science or other related degree

+ In addition to required education, minimum 4 years related work experience

+ In lieu of required degree, High School/GED and minimum 8 years related work experience

Desired Qualifications

+ Five (5) years minimum experience in software application development including Business Requirements analysis, software design, testing, deployment, vendor management and Enterprise Standards and Process Adherence

+ 3+ years development experience with the .NET platform, including C# and ASP.NET

+ Experience with other software development languages/tool such as Python, Java, and Powershell

+ Experience with Windows Server including Microsoft IIS

+ Experience with application development on Linux including bash scripting

+ Experience with developing for Oracle Or MS SQL Server (SQL and PL/SQL) including schema design

+ Experience with Kafka application development

+ Experience with Containerization (Docker, Kubernetes, Nirmata)

+ Experience with DevOps tools (Github Actions, XLD, XLR)

+ Experience with reporting tools (SSRS, PowerBI)

+ Experience with developing security features in software applications, web applications and APIs

+ Experience working with packaged software solutions

+ General knowledge of the Transmission Control Center Solutions portfolio

+ Experience with Agile methodology

+ Demonstrated analytical and problem-solving skills including complex data analysis.

+ Demonstrated ability to work effectively with customers, management, and teammates

+ Strong leadership, communication, and influencing skills

+ Expert technical issue-resolution ability

Working Conditions

+ Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable) No

Represented/Union Position No

Visa Sponsored Position No

Posting Expiration Date

Friday, June 6, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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