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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Description:

The Eligibility Business Analyst evaluates current business processes and identifies potential areas for improvement. They facilitate meetings among internal/external teams, develop business requirements, refine user stories, assist with project planning, execute testing and communicate with the development teams to ensure products meet business/customer needs. The following is a high level overview of job responsibilities:

• Gather and analyze data to identify specific business opportunities

• Convert business requirements into smaller user stories

• Write clear and well-structured business requirements

• Communicate and validate requirements with relevant stakeholders

• Collaborate with various teams to manage the backlog

• Update and maintain requirements and documentation traceability (Business Requirement

• Document/ADO/ServiceNow)

• Assist with product requirement testing and monitoring reported defects

• Test and evaluate business processes to recommend improvements

• Create reports, dashboards and visualizations to help others understand business performance

• Analyze process deficiencies and bottlenecks to make improvements

• Execute well-thought-out solutions and plans to improve product efficiencies

• Assist with project management responsibilities

• Identify automation opportunities

The Eligibility Business Analyst should be comfortable with the below skills:

• Great analytical, critical thinking and creative problem-solving skills

• Superior presentation and negotiation skills

• Strong management and organizational skills to handle multiple projects and deadlines

• Strong working knowledge of overall Microsoft suite applications

• High degree of attention to details and focus on quality

• Adaptable and capable of working in fast-paced environments

• Experience in generating process documentation and reports

• Experience in analyzing data to draw business-relevant conclusions

• Demonstrated project management software skills, including planning, organizing, and managing resources

• Understanding of software development life cycle (SDLC) processes

• Strong written and verbal communication skills, including technical writing skills, with an ability to translate data into actionable insights

Required Skills:

• Bachelor’s degree or higher in Business Analysis, Business Administration, Finance, Information Technology, Computer Science, or related field

• Two or more years of experience in a Business/Systems Analyst or Quality Assurance role

• Proven experience with business and technical requirements analysis, verification, and methodology development, deriving requirements and testing

Preferred Skills:

• Knowledge of Medicaid, SNAP, TANF and other such government programs

• Knowledge of a variety of hardware, software, programming languages and platforms, and operating systems is a plus.

• Experience writing SQL queries

• Knowledge of current IT terminologies, technologies and software development methodologies is a plus.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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