"Alerted.org

ADP is hiring a Lead UX Researcher.

+ _Are you inspired by transformation and making an impact on the lives of millions of people every day?_

+ _Are you empathic to human needs and committed to leveraging research to create elegant, easy-to-use experiences?_

Well, this may be the role for you. Ready to design what's next?

In this role, you will be part of ADP's UX Research team, where you will identify and conduct various research initiatives to inform what we create for ADP's cloud-based payroll, tax, HR, and benefits solutions. Every day, you will be the voice of our clients with UX designers, product managers, and developers. You're on a constant mission to understand them better by analyzing research data and asking key questions that inform our product and design decisions. You help our developers better understand their clients so that they can build a better product.

To thrive in this role, you should be proficient running all phases of research, data collection to synthesis and presentation. You know how to identify the proper research methods based upon the product phase and timeline. You have experience conducting moderatedresearch interviews and leveraging tools for unmoderated research studies, from surveys to card sorts to usability. We're looking for an out-of-the-box thinker with a hunger to try new things and a passion for impact. You'll be accountable for something significant: the uncompromising quality of products that impact people's lives.

Like what you see? **Apply now!**

Learn more about ADP at jobs.adp.com

What You'll Do:

As a **Lead UX Researcher** , you'll play a critical role in shaping product experiences by championing user needs and guiding strategic decisions through research. Your work will influence how teams think, build, and deliver meaningful solutions.

Here's what you can expect on a typical day in the life of a Lead UX Researcher at ADP.

Drive Human-Centered Discovery

+ Act as the voice of the user by asking “why,” identifying the right questions, and designing research plans to uncover insights that drive business and design decisions.

+ Define research goals, timelines, and deliverables with clear stakeholder alignment.

Collaborate Across Teams

+ Partner with cross-functional teams—including design, product, and engineering—in a fast-paced, distributed environment.

+ Advocate for the user throughout the product lifecycle and foster shared understanding across the organization.

Recruit, Execute & Experiment

+ Lead end-to-end research projects: recruit participants, select appropriate methods, and conduct studies using both qualitative and quantitative approaches.

+ Adapt your approach to align with product goals—ranging from usability testing to foundational discovery research.

Analyze & Communicate Insights

+ Synthesize complex data into clear, actionable insights that reveal user behaviors, pain points, and unmet needs.

+ Craft compelling research stories that influence decision-making and create alignment across teams.

Shape Research Strategy

+ Identify opportunities for innovation in research practices and stay ahead of UX trends.

+ Contribute to a culture of learning by mentoring others and helping build scalable research frameworks.

Embrace Variety & Impact

+ Tackle a wide range of research challenges—from tactical to strategic—across multiple product initiatives.

+ Confidently choose and adapt methods based on scope, timeline, and desired outcomes.

TO SUCCEED IN THIS ROLE:

+ Your prior experience with B2B and B2C web and mobile applications, along with experience with research and analysis tools like Maze, Dovetail, Qualtrics, Figma, Miro, etc, will give you the comfort in this role to be successful.

+ You’ll excel in this role if you thrive on ambiguity and love asking big questions, can balance rigor with pragmatism in research execution, think strategically with strong storytelling skills, and enjoy building bridges between users and product teams.

+ Your expertise with UX research methods such as usability testing (unmoderated and moderated), interviews, and surveys is required. You can represent user needs through discovery, business process flows, customer journey mapping, persona development and requirements gathering, and you know how to measure human behaviors and attitudes. You also advocate for the user perspective throughout the product development lifecycle.

+ Ability to collaborate with and influence global teams across multiple time zones and countries is embedded in our culture.

+ An advanced degree in Human Computer Interaction or a related discipline isn't required but could set you apart.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

+ **Have courageous team collaboration.** Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.

+ **Deliver at epic scale.** We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.

+ **Be surrounded by curious learners.** We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.

+ **Act like an owner & doer.** Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.

+ **Be a narrative builder** . Translate complex tasks and design challenges into clear, compelling stories by weaving together personas, user journeys, research findings, data, and actionable recommendations—all with clarity and purpose.

+ **Give back to others.** Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.

+ **Join a company committed to equality and equity.** Our goal is to impact lasting change through our actions.

What are you waiting for? **Apply today!**

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.