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Credit Reporting Analyst

Loan Operations

Hillsboro,

Oregon

Spokane,

Washington

Tigard,

Oregon

Liberty Lake,

Washington

Description

About Us:

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role:

This role will be focused on system control monitoring and consumer credit reporting and disputes for mortgage loans.

+ Internally the role will heavily use Excel.

+ Black Knight/ICE MSPexperience preferred.

+ Experience witheOscarand credit reporting agenciespreferred.

+ Will, at times, require interacting with other business units for dispute research and interaction with customers.

+ Maybe asked to support audit requests.

+ Musthave strong writing skills, advanced skills with Excel, and be knowledgeable with mortgage terms and regulations.

+ Spearheads and champions the optimization of workflow and processes for bank business unit(s).

+ Responsible for identifying and documenting business unit requirements, investigating business unit systems, identifying options for improving business unit systems and bridging the needs of the business unit with the use of information technology.

+ Provides a strong link between the business unit and information technology to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization as a whole to achieve its goals.

About** **You:

+ Bachelor’s degree in business, business systems or equivalentpreferred.

+ 4-7 years of relevant business analyst and/or operations experience required.

+ Advanced business operations abilities, analytical and problem-solving skills.

+ Advanced data analysis skills including project management and/or operations.

+ Knowledge of banking policies, procedures, practices, and documentation.

+ Advanced knowledge of development concepts and practices, potential applications, and customer requirements.

+ Advanced project management skills.

+ Advanced written and verbal communication and presentation skills.

+ Ability to manage complex projects and vendor relationships.

+ Ability to work effectively with individuals and groups across the company to manage customer relationships. Experience consulting with high-level managers and executives preferred.

**Job Location(s):** Ability to work fully onsite at posted location(s).

Hillsboro, Oregon

Tigard, Oregon

Spokane, Washington

Liberty Lake, Washington

Our** **Benefits:

We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $25.00 to $35.00and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to** **Diversity** **:

Umpqua Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: [email protected] .

To Staffing and Recruiting Agencies:

Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Umpqua Bank.Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submitprofiles, applications,or resumestothis site or toany Umpqua Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.