"Alerted.org

Date: May 29, 2025

Location:

San Juan, PR

Company: Popular

Workplace Type: Hybrid

Senior Business Analyst

Job Type

Full Time

General Description

Supports the Business Risk & Controls Division with requirements gathering design and facilitation, processes improvement implementation, strategy design and productivity measurement projects and/or initiatives. Apply technical, analytical and documentation skills, while leveraging business intelligence tools, to produce data-driven solutions to business-related problems.

Essential Duties and Responsibilities

+ Develops, evaluates and test solutions which will result in operational efficiencies.

+ Desings and develops analytics to identify areas for improvement and change.

+ Designs and conducts process optimization independently as well as analyzing and measuring the effectiveness of existing business processes to develop sustainable, repeatable and quantifiable business process improvements.

+ Supports in the creation of cross-departmental strategies to manage capacity and optimize.

+ Leads brainstorming sessions about simulation, forecasting, and optimization.

+ Formulates plans with other team members for future optimization opportunities. Research and benchmark topics relevant to the project scope.

+ Prepares presentations for senior management and managers to help influence change.

+ Focuses on operational efficiencies that will result in a leaner operation with the required reporting and metrics. Establish communication with different areas, including the systems group, to meet the business’ objectives. Verify, test, analyze and document processes as required.

+ Leads and support others with field study. Coach, mentor and guide junior staff so they can own their projects and contribute in a meaningful way. Also, they lead various teams in the coordination and execution of projects.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Bachelor's Degree in Industrial Engineering.

Experience

At least five (5) years of related experience in business analysis, process optimization, project management, data analysis or similar role using agile or lean methodology in a highly regulated industry.

Certifications / Licenses

The following certifications and/or licenses are not required but desirable:

+ Business Analyst Certification

+ PMP

+ LSS

Knowledge, Skills and Abilities

+ Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business' management.

+ Strong technical acumen: knowledge of processes, controls, efficiency metrics and reporting concepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.

+ Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.

+ Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.

+ Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.

+ Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.

+ Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.

+ Computer and Technological Skills: Proficient in MSO 365. Experience with tracking and project management tools such as: JIRA; data visualization and design tools such as: SQL, Power BI, Canva among others is desired.

Region Locations

Puerto Rico

Work Schedule

Hybrid

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us [email protected] email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com.

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