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Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Under administrative supervision, identify, assess, research, and resolve complex issues related but not limited to accounts, systems, vendors, processes & procedures of a particular business unit supporting the commercial lending portfolios by providing an exceptional level of quality, risk management, client service and efficiency.

Follow procedures and conduct follow-up with assigned analyst/vendor/owner and requestors to ensure agreed service level agreements are met, and escalate potential issues to senior analysts/management.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Lead/support project-oriented work efforts of problem identification and resolution, performance, productivity improvement and quality enhancements and delivery.

Proactively participate and assist with cross-training within the department and maintaining written procedures to processes to meet business unit changes, ensuring compliance with policies and government regulations.

Exhibit superior knowledge of banking policies and procedures as well as a cross-functional understanding of all regulatory/compliance requirements related to the business unit for risk mitigation and monitoring.

Act as a catalyst for change in making recommendations for streamlining functions and processes, providing input and support for business unit’s systems, processes, and policies.

Motivate, train, counsel, and encourage lower level teammate’s consistency of operations.

Demonstrate an exceptional knowledge of systems and processes while maintaining a growth mindset and risk mitigation.

Observe, measure and delegate daily workload to ensure Service Level Agreement adherence and works with technology teams on enhancements

Develop positive communication and relationships with peers, partners, and external clients in resolving expedited work and supports initiatives and other duties as assigned.

Master the complex commercial products, processes and systems.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s Degree or work related experience, or equivalent education and related training

Five years of training or work-related experiences in business, finance, lending, compliance/risk or operations

Expert ability to identify, analyze, and resolve issues and draw sound conclusions

Proficient in basic computer applications such as Microsoft Office software products

Professional, courteous, and effective verbal and written communication skills

Adaptability to changing & competing priorities based on business needs and conditions including strong time management, problem solving and organizational skills and the ability to work independently

Ability to initiate positive change, and coordinate or direct the activities of others; which may include training fellow associates

Ability to work and participate in a mutually supporting teamwork environment

Preferred Qualifications:

Experience specific to commercial life of loan servicing

Process improvement Certification

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

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Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

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