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Description

This position is on a Hybrid Remote schedule with two allotted work-from-home days (Monday & Friday) and the remainder of the week in the office.

Essential Duties

• Operate safely and in compliance with all established HSSE policies and procedures

• Establish rates and price quotes for customers ranging from less-than-truckload (LTL), truckload (TL), logistics and other company services

• Handles inbound, unsolicited prospect calls to convert into sales

• May also take unsolicited prospect calls and refer leads to outside sales Account Representatives for future business, and provide support as needed

• Successfully meet sales and conversion quotas established for the commercial sales team

• May make outgoing sales calls, prospecting with follow-up calls and emails to qualify new leads in a targeted market

• Keep current on company service offerings with respect to business operations

• Input all sales call activity into CRM system for knowledge management and reporting

• Prepare professional customer presentations as required

• Investigate and troubleshoot customer service and operational issues

• Perform other duties as assigned

Qualifications

• High school diploma or GED equivalent required

• An undergraduate degree in business administration, or a related discipline is preferred

• Two to three years of previous customer service, sales, and/or pricing experience is required

Knowledge, Skills, and Abilities

• Must be proficient in MS Office suite of applications including Outlook and Excel

• Proven ability to multi-task and work under pressure while meeting deadlines

• Demonstrated attention to detail and work in a timely, accurate and efficient manner

• Must be able to work independently, be self-motivated, be a problem solver and goal oriented, and also work in a team environment

• Must be able to prioritize daily task and assignments

• Must be able to adapt to change in a positive and constructive manner

• Must possess excellent communication skills, both verbal and written

• Must be able to work well with internal departments, vendors, and customers

• Ability to work with mathematical concepts such as fractions, percentages, ratios and practical situations

• An enthusiastic and positive work attitude with strong interpersonal skills

• Must have excellent customer service skills

• Ability to exhibit a professional attitude and appearance

• Ability to read and comprehend simple instructions, short correspondence, and memos

• Ability to effectively present information one-on-one and in small group situations with customers, clients, and other employees

Working Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office related devices. The job is performed under minimal temperature variations and in a generally hazard free environment.

Reasonable Accommodations

Carlile will make a reasonable accommodation(s) wherever necessary for all employees or applicants with disabilities, provided the individual is otherwise qualified to safely perform the essential duties and assignments connected with the job and provided that any accommodations made do not impose an undue hardship on Carlile.

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.