• Contact Center Representative

    Baystate Health (Holyoke, MA)


    Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to our Call Center. Baystate’s Call Center, located in Holyoke, MA, supports our Baystate Medical Practices, the largest multispecialty group in the region. We are seeking a customer service focused individual to join our Contact Center team in Surgical Services!

    DEPARTMENT DESCRIPTION:

    + Career ladder incentives

    + High Patient and Employee Satisfaction Scores.

    + Transferable Skills and top tier training program.

    + Establishing regional connections with employees across multiple departments within the organization.

    + Fast Paced

    + Employee Engagement opportunities

    + Top level Diversity & Inclusion

    RESPONSIBILITIES:

    The Call Center representative is responsible for receiving and responding to inbound calls from patients and performing an array of duties that include, but are not limited to, scheduling onsite appointments, data entry, faxing and scanning medical documents, and other administrative tasks.

    SCHEDULE:

    + Full Time M-F between the hours of 8am-5pm

    + No Weekends or Holidays.

    **LOCATION** :

    + Holyoke, MA

     

    THE ADVANTAGES OF WORKING WITH BAYSTATE!

     

    + Excellent Compensation High-quality, low-cost medical, dental and vision insurance

    + Generous PTO – up to 25 days in the first year, with scheduled earned increases

    + Continuing education support and reimbursement

    + First Time Home Buyers Financial Packages

    + Farm Share Memberships

    + 403b retirement company match & annual company contribution increase based on years of service

    + Free money coach advice from a certified professional

    + Wellbeing programs that include but are not limited to mental, physical, and financial health

    + Pet, home, auto and personal insurance

    + Life insurance

    + Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

    + Wellbeing programs that include but are not limited to mental, physical, and financial health

     

    Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.

    QUALIFICATIONS:

    + High School Diploma or Equivalent.

    + Customer service background preferred.

    + Will need to be able to type a minimum of 40wpm

     

    We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

    OUR COMPENSATION PHILOSOPHY

    We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

     

    You Belong At Baystate

     

    At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

     

    DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

    Education:

    GED or HiSET (Required)

    Certifications:

    Equal Employment Opportunity Employer

     

    Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.