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_A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality._ City Winery to deliver the

highest end combined culinary and cultural experience to our customers who are

passionate in sharing wine, music, and culinary arts. We are a unique facility,

combining a fully functioning winery with intimate concerts, food & wine

classes, private events in a variety of configurations, and fine dining. We

have created a compelling mix for our sophisticated clientele of foodies, and

active cultural patrons—bringing the wine country experience to the middle of a

large city.

Position Summary

Restaurant

Hosts are responsible for delivering consistently exceptional guest experiences

to guests of City Winery. The Host serves as the first and last point of

contact throughout the guest experience and is responsible for greeting guests

while entering and departing the location, handling inquiries and reservations,

and supporting in other areas of the operation as needed.

Overview of Responsibilities

·

Provide positive guest experience including greeting, conversing

with, and thanking departing guests

·

Escort guests to seats and set them up for a pleasurable dining

experience based on appropriate floor plan

·

Accommodate guest requests while seeking management approval

when appropriate

·

Manage all call-ins and walk-in inquiries, directing to

appropriate departmental contacts or taking

messages and communicating to such

departments as necessary

·

Ensure all dining areas are tidy, presentable, and in safe

condition and set up/rearrange/breakdown dining room for service accordingly

·

Manage miscellaneous day-to-day communications, including but

not limited to, voicemails, emails, deliveries, and reservation calls and

communicate any important reservations/guest inquiries

·

Maintain all reservations/seating through designated system

·

Provide guests with accurate wait time estimates during busy

periods

·

Perform necessary opening/closing tasks

·

Rotate seating between different stations to ensure even

workloads for waitstaff

·

Maintain a knowledge of City Winery brand, history, culture, and

programming, both in venue and restaurant

·

Maintain menu knowledge, including ingredients, preparation

methods, and allergen

information and communicate this information

tableside to guests

·

Maintain organized, clean, and safe work areas always

·

Attend training, tastings, meetings, as needed

·

Follow all company policies, procedures, and guidelines

including being ready to work at scheduled shift time, in uniform, with neat

and presentable appearance.

·

Perform all other reasonably assigned duties

Minimum Qualifications

• 1+ years’

experience as a Host in a fast-paced, high-volume service environment and/or

equivalent relevant experience

• Strong work ethic,

team player, and exceptional guest service skills

• Ability to

consistently deliver high-quality guest experiences, exceed guest expectations,

and strive to create a memorable experience at every City Winery visit

• Effective

communication and interpersonal skills with a proven ability to build positive

relationships with people in the scope of employment

• Aptitude to

resolve problems

• Ability to

execute professional guest service experience

• Ability to

handle all guests with composure and hospitality

• Polished

presentation

• Ability to

work both independently and in a team environment

• Must be

fluently literate in English including ability to read, write, communicate,

conduct basic business-related mathematics, and able to accurately function a

POS

• Ability to

work a flexible schedule including days, nights, weekends, and holidays

• Ability to

perform physical requirements of the role including standing/walking for the

entirety of shift, bending, pulling, pushing, using stairs, lifting and

carrying up to 50 lbs.

About Us

Wine, food, and

live entertainment collide at City Winery to create a dynamic and incredibly

unique workplace. Since 2008, City Winery has been turning heads across the

nation with amazing live performances, delectable cuisine, and award winning,

locally produced wines. But there's more to us than that we're a haven for community and creativity, a

place where the philosophy of hospitality is more than just a buzzword, but a

way of life. City Winery, founded by music industry veteran & visionary

Michael Dorf, has established itself as a one-of-a-kind brand providing

unforgettable experiences for guests. From world class music venues to

sustainably produced wines with ratings of 90+ points, City Winery offers a

range of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.