• Senior Representative, Customer Order Management

    Cardinal Health (Little Rock, AR)


    What Customer Order Management contributes to Cardinal Health

     

    Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

     

    Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

    Responsibilities

    + Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.

    + Communicates with customers through email, inbound and outbound phone calls

    + Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.

    + Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

    + Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.

    + Communicates with customers regarding their needs, questions, and concerns.

    + Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports

    + Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.

    + Redirects customers to applicable in-house resources as necessary.

    + Supports general post-sales issues resolutions as necessary.

    Qualifications

    + 3-6 years of experience, preferred

    + High School Diploma, GED or equivalent work experience, preferred

    What is expected of you and others at this level

    + Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

    + In-depth knowledge in technical or specialty area

    + Applies advanced skills to resolve complex problems independently

    + May modify process to resolve situations

    + Works independently within established procedures; may receive general guidance on new assignments

    + May provide general guidance or technical assistance to less experienced team members

    **Anticipated hourly range:** $15.50 per hour - $22.19 per hour

    **Bonus eligible:** No

    **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

    + Medical, dental and vision coverage

    + Paid time off plan

    + Health savings account (HSA)

    + 401k savings plan

    + Access to wages before pay day with myFlexPay

    + Flexible spending accounts (FSAs)

    + Short- and long-term disability coverage

    + Work-Life resources

    + Paid parental leave

    + Healthy lifestyle programs

    **Application window anticipated to close:** 6/22/2025 *if interested in opportunity, please submit application as soon as possible.

     

    The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

     

    _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._

     

    _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._

     

    _To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)