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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Be a part of transformational change where integrity matters, success inspires, and great teams collaborate and innovate. As the fifth-largest bank in the United States, we’re one of the country's most respected, innovative, ethical and successful financial institutions. We’re looking for people who want more than just a job – they want to make a difference! U.S. Bank is seeking a ServiceNow Information Architect who will contribute toward the success of our technology initiatives in our digital transformation journey.

The ServiceNow Information Architect at U.S. Bank is a key position within the Digital Workflow Platform Operations and Engineering team. This role is responsible for establishing ServiceNow data architecture standards and related technical evaluations, bringing in data architecture value additions, information architecture best practices and providing optimal data design recommendations to help drive our ITOM/CSDM/ITAM/ITSM program.

**Responsibilities:** Influence and gain adoption in the creation of a data model to align with the business model on the ServiceNow platform. Defining the data strategy, understanding the business and executing while influencing organizational change.

Basic Qualifications:

• Bachelor’s degree, or equivalent work ServiceNow experience, preferably with ITAM and ITSM modules.

• Experience with JavaScript, Python, API integration and web service calls.

Required Skills/Experience:

• Expert Level on Model Management, must understand the integration of all ServiceNow Modules and related Model Management components and flows between the following ServiceNow applications and modules (ITSM, HAM, SAM, CSDM, CMDB, APM, DPR and others)

• 6+ years professional hands-on experience with ServiceNow Common Service Data Model, Information Architecture, CMDB design, administration, development and operation.

• Experience leading the design/implementation of configuration driven, scalable, reliable services

• Excellent interpersonal skills and passionate about collaborating across organizational boundaries.

• Evaluates and onboards new capabilities

Preferred Skills/Experience:

• Hands-on experience in the following ServiceNow Modules (ITAM, ITOM/CMDB/Discovery/CSDM, ITSM, Discovery, Portal, Mobile and Automation).

• Training or Certifications in: CSA. CAD, CTA, CMDB Micro, Discovery Fundamentals, Playbooks, CSDM and ServiceNow Gen AI Solutions

• 5+ years professional experience with MS SQL or similar RDBMS architecture.

• Comfortable presenting complex, technical topics in an actionable manner to senior leadership.

• Deep experience working with ServiceNow ITAM/ITOM Products

• Strong analytical, problem-solving, and decision-making capabilities

• Able to communicate processes and results with all parties involved in the product team, including engineers, product owner, scrum master, third party vendors and customers

• Experience with Agile development methodology

_NOTE: This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days._

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $149,515.00 - $175,900.00 - $193,490.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.