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Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Patient Access Representative I

Location:

Dallas - Hospital

Additional Posting Details:

Monday - Friday

8:00am - 4:30pm

Hours may fluctuate to support Ambulatory Care operational needs.

On-site position | Not hybrid or remote

Job Description:

Duties/Responsibilities

+ Greets patients/families in a professional and welcoming manner

+ Performs scheduling and registration process for appointments within the ambulatory setting

+ Functions as a liaison between patients, families, and staff

+ Performs check-in and check-out for patient visits

+ Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights

+ Obtains accurate collection of patient demographics, identification, insurance coverage, and other relevant information

+ Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures

+ Promotes and assists patients/families in signing up for MyChart

+ Provides guidance to patient/families about the financial screening process

+ Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols

+ Maintains and distributes incoming departmental faxes

+ Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs)

+ Scans clinical record information and correspondence into patient’s electronic record

+ Maintains scheduling, registration, and referral work queues in Epic

+ Maintains registration-related key performance indicators as determined by supervisor or manager

+ Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team

+ Maintains patient information and documentation in electronic medical record

+ Supports hospital and departmental performance improvement goals

+ Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations

+ Supports departmental initiatives and change efforts

+ Practices financial and resource stewardship

+ Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values

+ Additional duties as assigned

Required Skills/Abilities

+ High school diploma or equivalent required

+ Minimum 1-year relevant experience preferred

+ Strong written and verbal communication skills preferred

+ Strong organizational and interpersonal skills preferred

Working Environment

+ Working Conditions: Inside

+ Working Position: Sitting, Standing, and Walking

+ Physical Demands: Light

+ Physical Requirements: Pushing/Pulling and Repetitive Movements

+ Lifting or carrying up to 10 lbs.

+ Sensory/Communicative activities essential to the performance of this position: Hearing, Seeing, and Speaking

+ This position will be exposed to Inside Environments

At Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team. We currently have locations in Dallas and Frisco and is an equal opportunity employer.

For questions, contact [email protected].