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The Senior Director of Content plays a critical role in creating experiences that are connected across a complex ecosystem of user journeys. This role is a perfect fit for a leader with a strong and inclusive design POV, the ability to connect the dots, and the desire to bring out the best in others. This leader will contribute to and help set priorities for the Content Design System to ensure we use consistent and approachable content throughout our experiences. They will work across senior partners in product and marketing on strategy, prioritization, and delivery of content.

As an innovator of retirement messaging for one of America’s most storied and important financial services organization, you will have the chance to shape the future of retirement. If you are motivated by complex, purposeful, and engaging challenges, then we invite you to join us on our mission!

Key Responsibilities and Duties

+ Lead a multi-discipline content team that partners with research, design, data science, legal and compliance, product management and engineering teams to establish modern, best practices for end-to-end experience design.

+ Execute the mission for the team with a radically user-centric and iterative mindset.

+ See the big picture and define and advocate for an ambitious content vision to drive the most impact for the organization through scalable strategies. Deliver against the vision using new ways of working and technologies such as AI.

+ Communicate ideas and concepts in a clear and compelling way to audiences of all levels of understanding and seniority in an organization acting as an advocate for human centered design.

+ Work successfully and influentially across a diverse group of stakeholders in a range of different functions and roles to drive towards shared outcomes.

+ Lead with self-awareness and empathy, looking to get the most out of others and providing constructive and on-going feedback, coaching, and mentoring to help people achieve their full potential.

+ Bring a maker mindset so teams can iterate and experiment to challenge the status quo and improve processes for creating future-forward product experiences.

+ Model and demonstrate that everyone is an owner through thoughts, actions, and behaviors. Actively get things done, raising the bar for performance, and taking accountability for your own actions.

Educational Requirements

+ University (Degree) Preferred

Work Experience

+ 8+ Years Required; 10+ Years Preferred

Career Level

10IC

Preferred Experience & Qualifications

+ 10+ years of content strategyand UX writing

+ Strong and demonstrated background in content creationfor B2B and/or B2C experiences; mobile platform design in an agile delivery model and a track record of shipping high impact outcomes in a fast-moving and changing environment

+ Demonstrated working knowledge of or practice in Figma

+ Strong team building skills with experience in uniting teams and developing talent

+ Successful track record of creative problem-solving across cross-functional partners to drive best-in-class thinking from all parts of the organization

+ Demonstrated experience contributing to a content design system across an enterprise with an openness to partner and collaborate with marketing and other content leaders

Related Skills

Accountability, Adaptability, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Innovation, Prototyping, Relationship Management, Test and Learn Mentality, User Experience Design

Anticipated Posting End Date:

2025-06-20

Base Pay Range: $174,700/yr - $238,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Read more about your rights and view government notices here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Privacy Notices

+ For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

+ For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

+ For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .

+ For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088\_EEOC\_KnowYourRights-1688394514088.pdf)

Pay Transparency

Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)