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Field Representative II, MS Onsite Technical Support

POSITION PROFILE

May do one or more of the following: pickup/delivery, facility maintenance, mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director. This position reports directly to Managed Services Site Leadership, depending on site personnel configuration.

Job Duties and Responsibilities

+ Follows Ricoh Service Excellence performance requirements.

+ Responsible for any or all of the following functions including mail center services, conference rooms, convenience copier fleet management, and various support services.

+ Achieves customer satisfaction by consistent performance with Shipping & Receiving of packages and Delivering and Processing of Mail.

+ Meets deadlines by working at a quick & steady pace while still maintaining quality/error-free work.

+ Achieves Time Productive statistics by meeting standards established by the facility.

+ Maintains all required reporting tools.

+ Troubleshoots all hardware and software issues with equipment.

+ Presents professional appearance to clients by dressing in professional attire according to company standards.

+ Presents a clean and organized working area.

+ Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.

+ Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.

+ Demonstrates required digital competencies associated with assigned products and level assignments.

+ Performs troubleshooting and repairs or replaces equipment components as necessary.

+ Completes technical training on new equipment as assigned.

+ Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Typically Required:

+ Requires high school diploma or equivalent.

+ Requires minimum of 3 years of related experience; 5 years is preferred.

Knowledge, Skills, and Abilities

+ Excellent customer service skills

+ Good organizational skills and ability to prioritize

+ Ability to use, calibrate, and troubleshoot office and complex technical equipment

Working Conditions, Mental and Physical Demands

+ Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.

+ Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey diversified information.

+ Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.).

+ Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.