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Field Services Support Specialist II CIP** **Position Overview

The Field Services Support Specialist II is a **highly skilled technical expert** responsible for delivering **advanced service solutions** across multiple product lines. This role serves as the **primary resource** for training, mentoring, and servicing specialized business solutions. Responsibilities include optimizing service operations, analyzing data for improvements, and supporting new business initiatives.

Key Responsibilities** **Technical Expertise & Solutions Implementation

Configures, installs, troubleshoots, networks, and maintains **a broad range of equipment and technologies** .

Collects and analyzes complex data to **identify service improvement opportunities** across business areas.

Proactively **identifies product/process upgrade opportunities** , increasing Ricoh equipment utilization.

Assembles, adjusts, and maintains equipment, providing expert guidance for optimal operations.

Demonstrates **high proficiency in technical areas** and assumes **team lead/coordinator roles** when necessary.

Provides **workflow observations, customer training, and solution recommendations** to improve efficiency.

Customer Service & Relationship Management

Actively promotes **Ricoh's support offerings** , anticipating and addressing customer needs.

Maintains **strong professional relationships** with customers and Ricoh personnel, contributing to overall team success.

Workload & Performance Management

Manages a **full workload** , ensuring prompt service response times, repair efficiency, and quality control.

Executes workload management and **call-handling procedures** with precision.

Administrative & Compliance

Adheres to company policies, completing administrative tasks **accurately and efficiently** .

Maintains necessary **logs, reports, and inventory records** .

Tracks all work activities using **proper reporting systems** .

Manages **"car stock" and on-site inventory** , ensuring optimal equipment availability.

Results & Business Growth Initiatives

Achieves **productivity targets** , meeting workload and experience-based expectations.

Actively participates in **Ricoh Extra Value program opportunities** to enhance service offerings.

Assists in identifying **new business growth opportunities** for improved operational performance.

Qualifications & Requirements

**Valid state driver’s license** and **minimum auto insurance coverage** per company policy.

**High school diploma required** ; coursework or experience in **computers, electronics, mechanics, networking, or printing software** preferred.

Meets **Technology Services Training Role Inventory and Certification Program** requirements.

Skills & Competencies

**Goal-driven, self-motivated** , and committed to **continuous professional development** .

Strong ability to **handle confidential information** with discretion.

Excellent **multitasking, prioritization, and problem-solving skills** .

Demonstrates **professionalism in complex technical, customer, and logistical situations** .

Advanced proficiency in **Microsoft Office, computers, mobile technology, and associated applications** .

Working Conditions & Physical Demands

Extensive **daily travel** between customer locations by automobile; urban foot travel may be required.

Exposure to **varied weather conditions** and occasional outdoor work.

Frequent **lifting (up to 50 lbs), bending, kneeling, and maneuvering equipment (up to 400 lbs)** .

Use of **hand tools, diagnostic equipment, and electronic testing devices** .

Potential **exposure to solvents, cleaning agents, and mechanical components** .

Occasional **shift work, overtime, stand-by, or on-call responsibilities** .

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.