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Position Summary:

The **Order Administrator** supports the Sales organization by managing the end-to-end order process for equipment, service, and service delivery. Acting as a key liaison between multiple departments—including Sales, Billing, Supply Chain, and Third-Party Lease Vendors—this role ensures timely, accurate processing of customer orders from booking through billing and funding. A strong focus on customer service, attention to detail, and cross-functional communication is essential.

Key Responsibilities:

+ Receive and process sales orders, either from raw data or partially entered submissions.

+ Evaluate order-related revenue and cost factors, including pricing, lease rates, vendor credits, and promotions.

+ Ensure accuracy of product information and pricing per published structures and customer agreements.

+ Verify and manage supporting documentation for order processing.

+ Complete orders per Ricoh policies and quality standards.

+ Coordinate with Sales to resolve order discrepancies and ensure billing accuracy.

+ Track and provide updates on order status; manage orders through Oracle system.

+ Collaborate with Sales, Finance, and Supply Chain to ensure timely invoicing and delivery.

+ Maintain expert knowledge of customer accounts and various order types.

+ Facilitate resolutions for post-submission order issues.

+ Liaise with leasing companies to ensure proper funding and resolve disputes.

+ Create, run, and reconcile Order Management reports.

+ Handle complex customer and lease invoicing issues, including credit memos and escalations.

+ Assist in onboarding and training of new team members.

+ Support peers with processing large or complex orders.

+ Ensure all transactions are billable and fundable prior to installation.

Qualifications:

+ Associate degree or equivalent business experience required.

+ Bachelor’s degree preferred.

+ 3–5 years of experience in a related field (sales support, order management, finance, or customer service).

+ Experience supporting sales/service organizations and managing competing priorities.

Skills & Abilities:

+ Strong proficiency in Microsoft Office, especially Excel and PowerPoint.

+ Accurate data entry and typing skills.

+ Excellent verbal and written communication skills.

+ Strong organizational and multitasking abilities.

+ Ability to collaborate with internal departments and external vendors.

+ Oracle experience is a plus.

+ Capable of training and mentoring new employees.

Working Conditions:

+ Office environment with standard lighting, temperature, and noise levels.

+ Regular communication with sales, operations, and customer service teams.

+ May require occasional overtime to meet deadlines.

+ Low physical demands (e.g., lifting <10 lbs).

+ Some stress due to tight deadlines and high-volume processing.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.