• Remote Telecom Voice & Data Billing Analyst

    Insight Global (Dallas, TX)


    Job Description

    On behalf of our client, we are seeking a remote, telecom billing analyst to resolve complex billing issues for a large telecom, wireline end client. In this role, you will be researching and identifying root cause analysis of intricate and complex billing issues related to voice and data services. You will need to be a critical thinker with experience from ATT in the past to understand the systems and yet still have a large learning curve to the end client's intricate billing processes. You will need to utilize advanced Excel skills to research and track issues then drive the solution to process adjustments and fully resolve large billing disputes. You will join a small team and must be able to take ownership, share knowledge, and work in a fast paced environment to help catch up as others are added to the team. Experience with Federal or State agencies is ideal.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    - Previous ATT experience in telecom, wireline billings including circuits, AVPN's, voice and data services.

     

    - Experience with root cause analysis of billing issues

     

    - Advanced Excel skills: advanced formulas, pivot tables, VLOOKUP's

     

    - Critical thinker.

     

    - Highly organized, team player.

     

    - Processing adjustments.

     

    - Research driven to solve complex issues with intricate billing systems. - SBC long distance ordering system background null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].