"Alerted.org

Job Description

Own and socialize an insights strategy and roadmap that aligns with

organizational goals and customer needs

Lead internal partners and external vendors in organizing and executing

qualitative feedback sessions

Define omnichannel solutions, shape engagement strategies, design,

operationalize, and produce seamless, consistent & meaningful customer

experiences

Present comprehensive design recommendations, partnering with the insights

team to conduct user research

Work closely with stakeholders to align CX design efforts with organizational

goals and customer needs

Understand and apply industry best practices and benchmarks to enhance

customer experience

Leverage observational research, quantitative data, and direct customer feedback

to evolve retail experiences

Partner with merchandising and creative teams to improve customer flows,

communication and a frictionless purchasing experience

Ensure seamless integration of physical and digital interactions to provide a

cohesive omnichannel experienc

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

Bachelors degree in industrial design, UX, service design, business, or a related

field

5 years of experience in CX, qualitative research, or equivalent in a related field

Experience prototyping and designing retail experiences

Proven experience in E2E customer journey design, integrating tools, people, and

processes

Strong knowledge of industry best practices and benchmarks in user testing and

feedback

Excellent analytical, problem-solving, and collaboration skills to evaluate

customer needs and drive cross-functional solutions

Familiarity with CX design tools and methodologie Experience with future technology and consumer electronics sales

Advanced knowledge of CX analytics and the ability to translate insights into

actionable strategies

Understanding of wayfinding principles, accessibility standards, and ergonomic

design to optimize physical interactions null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].