• Power Restoration

    Insight Global (Bentonville, AR)


    Job Description

    As part of the Power Restoration Team, an Agent is responsible for ensuring resources for planned and unplanned power disruptions are delivered to stores nationwide through a white glove service.

     

    Day to Day Management

     

    - Support team flow during unplanned power outage events, including outage schedule development/coordination, vendor management and communication, store/club/stakeholder management of notification-pre/post outage, resource mobilization planning, and event close out.

     

    - Efficiently communicate and coordinate resources, changes, vendor communication, and correction of errors to Team Lead and Shift Supervisor.

     

    - Provide technical and disaster specific training to agents.

     

    - Identify any escalations and ensure they are properly communicated to the designated parties.

     

    - Work with PRMs, Utility companies, and key stakeholders to drive improvement of our support.

     

    - Maintain flexibility, acknowledging the nature of Power Restoration and the need for frequent change and improvement.

    Required Skills/Abilities:

    - Interpersonal Skills: Ability to relate to and effectively communicate with a variety of constituents, including stakeholders in crisis.

     

    - Customer Service Oriented: Exhibits an attitude of service, making every effort to build positive relationships and experiences for agents, stakeholders, and vendors. Always demonstrates a welcoming attitude and sensitivity to the needs of others.

     

    - Problem Solver: Takes initiative, able to multi-task, make decisions and come up with solutions to ensure operations run smoothly, even when dealing with emotional topics. Comfortable in a flexible and virtual, team-oriented environment.

     

    - Leadership: Possesses strong organizational and communication skills; Able to support and champion new processes, leading by example.

     

    - Communication: Exceptional communication skills including verbal, written and presentation formats. Interacts with diverse groups of people with clear and concise presentation.

     

    - Positive Outlook: Projects a positive demeanor, regardless of changes in working conditions. Is dependable and trustworthy and displays a high level of integrity.

     

    - Proficient in Microsoft Office Suite software applications, including Word, Excel, and PowerPoint and a willingness to learn additional programs.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    - Strong attention to detail and the ability to multitask with multiple applications at one time.

     

    - Excellent written and spoken communication skills

     

    - Strong computer skills- proficient in excel, dual screens and reporting

     

    - Good problem-solving, analytical, and team working skills

     

    - Demonstrated Customer Service Exp.

    - Strong technical background null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].