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Job Description

An employer is looking for a Loan Software Analyst in Dallas, TX. Your primarily responsibility will be to provide customer support for the clients mortgage/ loan processing software products. Typically your customers will be mortgage brokers. You will handle loan processing related questions associated with the software and its functionality. You will instruct them on how to use the software and how to navigate its process/ workflows. You will take requests from the queue and work with customers via email and phone. You will document all communications in the internal system for future reference and escalate any advanced issues to the senior team.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

5+ years experience in mortgage/ loan processing, servicing or originations

Call center/ customer service experience

Preferred knowledge of front end from loan origination to closing

MS Office and basic computer skills

Strong Excel skills

Experience working with some type of loan origination software (Encompass, PATH, etc.) Technical support experience

Call center experience for Fannie Mae, Citibank or similar institutions

Experience with Point software null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].