"Alerted.org

Our client is seeking a Data Analyst to join their team.

**Job Title:** Data Analyst

**Location:** Basking Ridge NJ (Hybrid, 2 days in office per week (flexible days))

**Job Type:** 6 Months Contract

**Job Id:** VZGTJP00057496

Job Description:

The CX Insights and Engagement Team designs and implements a best-in-class Voice of the Customer (VOC) program to drive customer-centric decision-making. This role requires strong communication, interpersonal, presentation, financial/analytical, and problem-solving skills. The ideal candidate has a proven track record in leading data-driven customer experience programs and implementing enterprise technology solutions. They thrive in an environment that promotes customer-centricity, teamwork, and accountability. As part of a dynamic and growing team, you will generate insights and customer experience solutions that impact the entire Consumer CX Organization.

What will you do:

+ Design, build, and implement VOC data flow, data validation, and system integrations in collaboration with GTS, AI&D, vendors, business teams, and development teams.

+ Drive agile project management, including creating user stories in Jira, leading grooming sessions, and ensuring successful sprint execution.

+ Utilize expertise with VOC vendors such as Qualtrics, Medallia, and other customer experience platforms to design, analyze, and optimize VOC programs.

+ Partner with cross-functional teams to implement technology solutions that enhance customer insights and improve overall experience.

+ Ensure seamless integration of VOC systems with enterprise data architecture to support data-driven decision-making and actionable insights.

+ Manage data ingestion processes, ensuring seamless integration across multiple systems.

+ Lead system integrations, APIs, and real-time payload creation to optimize VOC programs.

What We’re Looking For:

+ Bachelor’s degree or four or more years of work experience.

+ 3 to 5 years of relevant experience in data engineering, system integration, and VOC program implementation.

+ Proficiency in SQL to extract, manipulate, and analyze large datasets.

+ Hands-on experience with system integrations, data engineering, and data migration, with a solid understanding of data architecture across multiple systems.

Ideally, You Will Also Have:

+ Experience with developing surveys and workflows and dashboards in Qualtrics.

+ A background in marketing, computer science, business transformation, data science, or customer experience in a business, agency, or consulting environment.

+ Experience developing and automating data analytics and conducting ad-hoc analyses.

+ Strong analytical skills with a proven ability to meet and exceed business objectives.

+ A high level of accountability and ownership.

+ The ability to build strong relationships with business partners, manage multiple projects simultaneously, and deliver results on time.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.